● 1-3 years of prior customer service experience

● 1 year of IT support experience in a mixed desktop environment (Apple and Windows)

● Experience in managing support requests through a ticketing system, using clear and detailed communication

● Prior experience in supporting OS images with either network based cloning, or deployment services automated installation routines such as PXE boot

● Willingness to learn in the IT environment and take on additional responsibilities

● Professional, relevant examples of your ridiculous attention to detail

● Excellent customer service skills

● Proactive attitude, organized and the capacity to multitask

● Ability to work both independently and as a part of a team

● Strong written and verbal communication skills

● Ability to lift at least 50lbs

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.