Eved is an event commerce company built by event expert for event experts. We believe nothing is more powerful than human connections to engage with an audience and live events are the best channel to foster this connection. We offer a collaborative procurement platform for events that is transforming the way events are managed at Fortune 500 companies. We are looking to greatly accelerate our growth by adding experienced go-getters to the Eved family.

This entry-level position is one of the best opportunities to be a critical part of Eved's success. As a front-line employee, you will have an opportunity to get in on the ground floor of a growing company and learn about Eved's award-winning technology. You will be the main resource responsible for providing support and customer service to our growing client community. 

As a Help Desk Specialist, you will possess the knowledge base that covers the entire capabilities of Eved’s technology solution. You will become a product expert and internal go-to person for functionality questions. In this role, you will understand and be able to convey the benefits of Eved to our members and utilize these skills on a daily basis, especially during the product implementation process. The Help Desk Specialist staffs the help desk on a daily basis.

Responsibilities:

• Provide excellent client service to Eved's premier roster of customers
• Answer all ‘how-to’ questions within each solution, product and feature in the Eved platform
• Proactively offer technical assistance to members of EvedMarketplace and respond to help desk inquiries within a 24-hour follow-up timeframe.
• Gain an in-depth knowledge and understanding of Eved's key functionality in order to conduct live training sessions for members
• Manage desk.com internal support tool and provide reporting as requested on help desk inquiries.
• Create a strong demonstration environment for training purposes.
• Test new product release functionality to expand knowledge base on upcoming features and provide feedback to the development team to update accordingly. 
• Help to prioritize feedback from members and the internal team in order to assist the product team with delegating resources for projects

• You're a good problem solver and pride yourself on your ability to find creative solutions to problems
• You are tech-savvy and adaptable and comfortable with frequent functionality updates
• You're open to working in a fast-paced environment with minimal structure, at times 
• You have excellent project management skills
• You are comfy wearing multiple hats and you are an excellent multitasker
• You have a friendly attitude and a customer-oriented mindset
• You have excellent interpersonal and written communication skills
• You are detail-oriented and very organized
• You are able to work independently and you are also an excellent team player 
• You'll be responsible for building successful relationships and networking with suppliers
• Event or SaaS technology experience is a plus
• Bachelor's degree

Still reading? If you’ve come this far, meet us a bit further. Send your resume and credentials to [email protected].  Be sure to include a cover letter that outlines why you are uniquely suited to take this promising company to the next level.

Learn more about life at Eved, visit www.eved.com/careers.