Position: Help Desk Specialist

Location: Chicago Loop

About Raise

Raise is the largest, most trusted marketplace where our mission is to help consumers make their money worth more. Shoppers can buy discounted gift cards to over 3,000 brands or sell their unwanted gift cards for cash through our mobile applications and website.

Raise partners with retailers to offer a new type of digital payment, and since our launch in 2013, we have saved consumers over $100M to date. Raise is headquartered in downtown Chicago with an office in New York.

About The Position

The Help Desk Specialist is responsible for overseeing the timely delivery of quality technical support services to internal clients. This requires knowledge of the software and hardware systems being supported along with great customer service skills. The position will support Mac OS X, Microsoft Windows, and Microsoft Windows within a VDI environment, as well as corporate networking and telephony services.

 Responsibilities

• Manage customer escalations to completion and drive root cause analysis and solutions
• Process and respond to various help desk support tickets in a timely manner
• Provide support of desktops, laptops, mobile devices, and network peripherals
• Provide support for printers and photocopiers, including ensuring maintenance of toner stock and coordinating service calls for maintenance and repair
• Provide excellent and efficient customer service to internal clients in a fast paced, changing technology company
• Advise management on situations that may require additional client support or escalation

Skills & Qualifications

• 2+ years of tier 1 or 2 Help Desk experience in high-volume environment
• Mac and PC Knowledge, including Windows 10 and Mac OS, as well as major mobile device operating systems
• Working knowledge of LAN/WAN and wireless infrastructure and support
• Familiarity with software deployment and configuration tools for OS X and Windows
• An understanding of telephony systems and their implementations
• Knowledge of advanced remote collaboration technologies such as video conferencing, Unified communications and others
• Experience with VMWare, Desk by Salesforce, ShoreTel or Cisco Meraki is a plus
• Experience delivering excellent customer service required
• Must be able to manage time well and have an excellent attention to detail; resourceful and independent
• Experience in a fast paced technology company preferred
• Must have a passion for technology and a willingness to learn all aspects of enterprise IT
• B.A. or B.S. in Computer Science, Information Management, or relevant field preferred

Benefits

• Comprehensive benefits package including health, dental, vision, 401(K) with match, disability and life insurance
• Minimum 15 days PTO plus 11 paid holidays
• Raise Gives Back- 8 paid hours allotted annually for volunteer opportunities
• Pre-tax commuter program
• Paid parental leave
• $5,000 adoption credit
• Breakfast and healthy snacks provided every day and catered lunch on Fridays

Apply Today

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