PowerReviews delivers a leading Consumer Engagement Engine that helps more than 1,000 active brands and retailers worldwide engage with consumers everywhere at the moment of purchase. A true Software-as-a-Service that is easy to implement and customize, PowerReviews provides customer review and Q&A capabilities that are proven to drive sales, improve the customer experience, and create actionable insights.

The Implementation Project Manager (IPM) is responsible for leading and managing multiple concurrent customer implementation projects. A strong IPM will coordinate with both client and internal project team members to track tasks, owners and due dates, and communicate milestones to the key stakeholders.

Key Responsibilities

• Manage customer integration projects, regarding the automation of e-tailing web sites business  and the product review content.

• Follow a standard project management methodology for each implementation. Key project deliverables include the following documents: Project Plan, Test Plan, Business & Technical training.

• Assess integration project requests to confirm customer technical requirements and readiness.

• Facilitate conference calls with stakeholders for the project kickoff and on-going status checkpoints to review requirements, milestones, action items, and role expectations.

• Provide tier 2 technical and process support for the existing customers  during upgrades.

• Working with the Client Success Director, perform a post-audit 60-90 days after project completion to evaluate satisfaction and value achieved.

Requirements

• Bachelor degree or comparable experience 

• Expertise in technical project management & experience with system integrations. 

• E-commerce/SaaS industry experience preferred

• 3+ years of experience in client facing position

• Familiarity with tools such as BaseCamp, Jira, Excel, PowerPoint, and Word.

• Experience with Salesforce.com preferred

• Ability to drive technical or process improvements, within backend systems, that would positively impact customer integrations.

• Strong oral & written communication skills, people skills, and presentation skills are critical.

• Outstanding organizational skills and ability to track multiple concurrent projects in detail.

• Exerience working with 3rd party integrators and eCommerce platform provides is a nice-to-have.

• Must exhibit a positive attitude, be able to energize teams, and be willing to listen to various opinions.