Effectively manage post-contract integration projects across a variety of platforms, meeting agreed timelines and maximizing customer satisfaction.

Outcomes 

Help customers integrate and setup project44 Freight APIs to reduce time to go-live and increase satisfaction for project44 customers.  Liase between the p44 and customer organization to champion the product and maximize customer usage.

• Achieve 85%+ compliance with projected go-live dates
• Maximize Customer Satisfaction, as measured by success to planned implementation dates that are set as well as feedback from key customer leadership
• Set programs and/or projects to continuously drive all internal resources to be more productive

Competencies 

• 1-2 years of customer-facing experience in:
  • Customer integrations/implementations, or
  • Software systems delivery, or
  • Technical project management
• Must have ability to act in a consultative role, i.e., listen to customer needs and make a recommendation on optimal way to configure their p44 solution
• Deep understanding of technology implementations and how it affects customer people, process, and technology
• Passion for customer satisfaction
• Ability to quickly grasp technology
• Ability to manage own workload
• Ability to multi task
• Strong project management skills
• Ability to lead large groups of people (direct & indirect) to meet key goals
• Ability to proactively identify and communicate risks and opportunities
• Excellent verbal and written communication skills
•         Organization and planning
•         Follow-through on commitments
•         Attention to detail