IT Service Desk Analyst
Candidates should be punctual, trustworthy and able to work independently, managing their time and priorities. Additionally, they must be strong team players who are able to work closely with other support team members. As a service desk analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills. You should also possess a highly proactive “can-do” attitude and be able to manage multiple demands and tight deadlines. This position reports to the IT Service Desk Manager in Chicago.
Requirements (at least one year):
- Service Desk experience in an large corporate environment, minimum number of 1600 employees
- Customer service experience, including telephone and face to face support in a busy environment
- Windows and MAC administration
- Audio Visual support, including daily walk throughs
- Experience of service desk ticketing system
- Administration of Windows 7 Enterprise, Active Directory 2012, Office 365 (including Skype for Business 2016)
- Proven leadership and project management skills
Duties:
- Providing excellent customer service to our employees; by phone or at our walk up window from 8am – 5pm (Mon-Fri)
- Ticket management support for our employees within required SLAs
- RSA SecurID software token administration
- WebEx /Verizon conference call administration
- Audio Visual support when required
- Hardware and software support (PC and MAC)
- Employee move management
- Working with the team leader to provide continual service improvement of our service desk processes and knowledge base
Qualifications:
- Associates or College degree 3.5-4.0 GPA (preferred in technology)
- A+ Certificate (additional certificates an advantage)
- Understanding of ITIL framework
Morningstar is an equal opportunity employer.