As the world’s leading sports data and technology company, STATS powers sports. We are trusted by more than 800 clients around the globe to enhance fan engagement and maximize team performance by analyzing sports data from more than 100,000 games a year with unrivaled speed and accuracy. We power sports on and off the field through data feeds, video analysis, sports content and research, player tracking through STATS SportVU®, and customizable digital solutions.

For more information, go to www.stats.com and follow STATS on Twitter @STATS_Insights.

Job Description

What We Do:

As the world’s leading sports data and technology company, STATS (www.stats.com) powers sports. We are trusted by more than 800 clients around the globe to enhance fan engagement and maximize team performance by analyzing sports data from more than 100,000 games a year with unrivaled speed and accuracy. We power sports on and off the field through data feeds, video analysis, sports content and research, player tracking through STATS SportVU®, and customizable digital solutions.

What You’ll Do:

As the IT Technical Support Analyst, you will support and maintain in-house technology, equipment and IT assets.  You will install, configure, diagnose, repair, and upgrade all corporate hardware equipment and software tools, while ensuring optimal performance. You will also troubleshoot problems in a timely fashion, and provide end-user training and assistance where required.

• Write technical specifications for purchase of corporate technology equipment, networking hardware, and related products
• Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs
• Deploy workstations, servers, printers, scanners, local firewalls, encryption systems, and all host security systems
• Install, configure, test, maintain, monitor, and troubleshoot end user hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices
• Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed
• Provide high quality support to customers and users handling requests and issues making IT SLA engagements are met.
• Support VoIP infrastructure and its associated software, call management systems, voice mail, and interactive voice response
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices and defined security procedures

Skills & Requirements

What You’ll Need:

• Bachelor’s Degree or equivalent experience required
• 1-3 years’ experience with end user support
• Technical knowledge of network, PC, and platform operating systems
• Technical knowledge of current systems software, protocols, and standards
• Hands-on software and hardware troubleshooting experience
• Experience documenting and maintaining configuration and process information