Jira Administrator
At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
As an Application Administrator - Atlassian, you will be responsible for the operation, enhancement, maintenance, and championing of the internal applications (Atlassian products, etc.) across Relativity. The Application Administrator - Atlassian works under moderate direction of managers and senior team members.
Responsibilities- Create, manage, and support all administrative functions associated with the Atlassian product suite
- Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
- Create comprehensive JIRA workflows (with conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes
- Design & Manage complex Jira/Confluence queries, dashboards for operational/performance reporting metrics and status reports
- Understand system architecture of upstream and downstream impacts when implementing solutions
- Devise, test, and deploy integrations between Atlassian products and other internal systems
- Maintain an up-to-date knowledge of Atlassian products, administration best practices, and agile methodology best practices
- Manage all aspects of internal deployment projects and work closely with the internal teams on status, issues, and communications
- Gather requirements from users, propose solutions that meet business needs, and deliver agreed upon solution
- Create and maintain technical documentation and user-guides
- Conduct user-training and help-sessions for new features or implementations
- Manage products gaps from business specifications to product enhancements and/or business process change
- Promote adoption and best practice of Atlassian suite amongst the user-community
Minimum Qualifications:
- B.S. in Information Systems or similar degree
- 3+ years of experience working with/supporting Jira and Confluence
- 5+ years of experience
- Strong working knowledge of Agile (Scrum or Kanban) methodologies
- Atlassian Jira and/or Confluence certification(s) or equivalent work experience
- Strong JQL knowledge
Preferred Qualifications:
- Customer Service driven mindset with strong relationship building skills
- Ability to work with cross functional teams
- Ability to plan ahead and solution for the future
- Experience working and communicating with both technical and non-technical stakeholders
- Detail-oriented, enthusiastic, self-starter with ability to work both independently and in a team environment
- Experience with Bitbucket, Service Desk and/or Portfolio for Jira (or similar Portfolio tool) is considered a plus
- Experience with extending Atlassian products is considered a plus
- Experience with the following DevOps tools: Git, Chef, and/or Puppet is considered a plus
- Experience with SQL is considered a plus
- Experience with LogEntries or Splunk or similar logging tool considered a plus
- Experience with the methodology of continuous improvement and iteration in a DevOps environment
- ITIL Foundations certification is considered a plus
Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.
If you’re ready to grow with us, we’d love to hear from you.