Crafty is a full-service kitchen, kegerator, and events partner for offices, and we are hiring!
When we first launched on December 1, 2015, our business was a craft beer marketplace that delivered delicious, small-batch local craft beers to offices throughout the city. Crafty soon evolved into a full-service kitchen, bar, and events partner for offices in Chicago. Some of our biggest name customers are Google, Uber, Yelp, Salesforce, Trunk Club, WeWork, and Coyote Logistics!
From hot coffee to cold brew coffee, from kegs of craft beer to bottles of Bud Light, from LaCroix to Coke Zero, from Fritos to Skinny Pop, from coffee cups to plastic silverware, and from kitchen operators to bartenders, we offer everything an office kitchen, bar or event would need!
Having a comprehensive product portfolio is a tremendous asset for us; however, our greatest point of differentiation is our people! Each Crafty Kitchen Program customer is assigned a Crafty Kitchen Operator to assist in the management and aesthetic of every office kitchen and bar.
Our Crafty Kitchen Operators quickly become heroes to their clients :) Consider this: our Crafty Kitchen Operators are responsible for the coffee and alcohol in offices full of coffee addicts and happy hour lovers!
Our Crafty Kitchen Operator’s lead three primary activities for each Crafty Kitchen Program customer:
Restocking and Aesthetic Management: stocking the refrigerators, snack bins, and coffee bars and applying that special touch to make every visual detail matter
Inventory Management: reporting inventory levels and fulfilling special product requests
Machine Management: running regular rinse and cleaning cycles on the machines, which are Crafty-owned equipment.
Job Description:
Crafty’s Kitchen Operators are the face of our company. They are the human element and the happy face that leads client communication on a daily basis. It is a high energy role for people who derive positive energy from working with people.
On a daily basis, our Kitchen Operators will visit multiple clients to perform the below duties:
Restocking, Cleaning, and Aesthetic Management
Daily stocking of fridges, drawers, snack bins, coffee machines
Merchandising all products to ensure each display looks perfect (e.g., each label facing forward, each row of cans is in line)
Rinsing and cleaning cycles on all machines
Wiping down machines to remove dirt or clean spills
Inventory Management
Daily and weekly counting of products in storage
Identifying slow and fast moving products and making recommendations based on observations
Predicting inventory issues ahead (e.g., we are going to run out of napkins after tomorrow’s lunch)
Client Communication and Liaison to Crafty Services
Daily check-ins with the client to review inventory report (e.g., product ABC is moving very slow) and upcoming deliveries
Building a relationship with each client
Gathering feedback from client on ways we can improve
Communicate any issues or needs to the Crafty team (e.g., coffee machine is broken, kegerator is pouring foamy beer, refrigerator isn’t cold)
Communicating upcoming special events to Crafty team (e.g., client is having a holiday party next week)
Meeting our drivers upon delivery to each office
Our employees are joining our family, and we are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover both healthcare and dental.
Compensation will start at $15 per hour. Travel from one client to another client will be paid time, and Crafty will cover your unlimited CTA pass.
You can expect at least 4-hours each day (around 1:00pm to 5:00pm) from Monday through Friday most weeks in the onset. Although our Kitchen Operators start as part-time employees, we hope for this to build into a full-time position with growing responsibilities.
Who We are Looking for:
We are very passionate about what we do, and we’re in search of someone that shares that passion for helping clients foster connectivity within their office space! We are looking for a self-starter that has strong communication and organizational skills and decision making capabilities. Attention to detail is essential!
You will be coordinating all customer requests and will be the central liaison to the Crafty team for each customer.
Experience:
Customer Service: solving customer challenges on the spot with the end goal of solving for their happiness!
Multi-tasking: dealing with unpredictable requests from customers and the team
Prioritization: executing and delegating short-term tasks that require quick turnaround while also progressing on long-term projects
Qualifiers:
High organizational capabilities -- detail-orientation is key!
Strong oral communication
Strong attention to detail
Flexible schedule
Enthusiastic about entrepreneurship
Positivity energy!
Our Crafty Kitchen Operator will be the heartbeat of each client’s experience with Crafty, and we are looking for someone excited to grow in this role. We do not expect you to have all of the answers and all of the experience upfront. Rather, we’re looking for someone who is excited about building this company with us!
Our people mean everything to us, and building the structure to support our family as it continues to grow will have a tremendous impact in enabling our growth today and shaping company that we become.
More about Crafty:
Our website is craftydelivers.com.
After graduating Northwestern University and working in the corporate world for a couple years, our Crafty founding team observed something curious: office managers have a really difficult job. They are responsible for getting drink and snacks for the entire office, and they usually don’t have a lot of help. They are the unsung heroes of the office: when things go well, people rarely say a word, and when things go wrong, they hear the complaints.
So, we set out to help office managers, and we started with organizing happy hours. Happy hours are often difficult to organize, especially if a kegerator is involved. Kegerators require technical know-how to fix and service regularly. Most office managers aren’t kegerator technicians - so it’s tough to manage the equipment!
We started with offering alcohol, kegerator, and bartending services for offices. We adapted to what our offices needed - starting with just craft beer kegs, quickly expanding to bottles, domestic beers, wines, spirits, and full bartending and event packages!
Once we began providing reliable service to our customers, they starting asking us for more: “Do you guys do hot coffee as well?”, and “Can you guys provide snacks, sodas, and paper goods?” We always say “Yes!”, and then figure out exactly how to do that effectively.
Currently, Crafty’s three main product lines are:
The Kitchen: snacks, coffee, non-alcoholic beverages
The Bar: alcohol (either cases or on tap)
The Events: event management, bartenders
For coffee services, we are partnered with Limitless Coffee & Tea to bring the most delicious, and cleanest beans to offices around the city. Along with supplying beans / grounds - we also provide all coffee equipment needed.
This is an exciting time for the Crafty team - we hope you are interested in joining us on this incredible journey!
