Learning Solutions Associate
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About The Opportunity
Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry.
Grubhub is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The Grubhub. portfolio of brands includes Grubhub, Seamless, MenuPages and Allmenus. The company's online and mobile ordering platforms allow diners to order directly from thousands of takeout restaurants across the country and London, and every order is supported by the company's 24/7 customer service. Grubhub has offices in Chicago, New York City and London.
With a career at Grubhub you can order your cake and eat it, too!
Some Challenges You’ll TackleWith a career at Grubhub you can order your cake and eat it, too!
As a Grubhub Learning Solutions Associate Shared Resource, you create and/or deliver on strategic learning/training solutions that align with the business' strategy, close performance gaps, and appeal to diverse learning styles and engage all participants, including remote/virtual learners, assist in maintaining Standard Operating Procedures, content creation and delivery solutions. The LSA shared resource will spend a significant amount of their time on QA (content, chats, emails and phone conversations). Duties may include, but are not limited to, the following:
OVERVIEW:
- The Learning Solutions Associate will works across lines of business to create engaging learning activities and scalable content, which enhances retention and reduces knowledge gaps.
- Develop eLearning and Instructor led trainings programs for assigned departments and applications.
- Maintain documentation (wiki, course content, agendas) etc.
- Responsible for maintaining quality assurance program (monitoring calls, providing feedback, follow Grubhub’s QA metrics, etc.)
- Grading live phone calls to ensure consistent conversations
- Work closely with the leads to create new hire decks, creating scripts for videos
- Work with leads to determine department quality trends
- Assist in Managing monthly department communications
- Work across LOB in administrative functions for the learning platform.
REQUIREMENTS:
- Basic understanding of instructional design models.
- Basic knowledge of course development software and at least one Learning Management System.
- Ability to write effective copy, instructional text, audio scripts/video scripts
- Work across teams to ensure that content is effectively deployed and represented on the SOP wiki and internal learning portal(s), and other communications as needed
- Ability to QA content and the ability to QA live and recorded conversations to determine learning gaps and communication alignment
- Maintain, develop, and test user training materials for instructor-led training, self-paced sessions, and online training content
- Collaborate frequently with subject matter experts (SMEs) to assist with knowledge transfer and accuracy/quality of content and processes
- Manage and Builds training schedule of upcoming sessions
MINIMUM QUALIFICATIONS:
- Bachelor's Degree in Instructional Design, Learning & Development, Organizational Development, Communications or Education
- 2 years of experience with increasing responsibilities in Learning
- Experience building and maintaining relationships within a team.
- Experience communicating both verbally and in writing to various audiences.
PREFERRED QUALIFICATIONS:
- Critical thinker, with understanding of critical mistakes analysis.
- Passionate about learning and utilizing new technologies to deliver effective training
- Strong writer with a critical eye for nuance, detail, and editorial principles
- Capable of analyzing and producing content through the eyes of a learner
- Knowledge of adult learning principles with the ability to apply course design techniques
- Enjoys working as part of a team in a collaborative environment
- Experience in using Articulate, Captivate or similar authoring tools.
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