WE ARE OUTCOME ACTIVATORS

We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes. Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.

With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments of care. With 200,000 physicians already utilizing our portfolio of 5 products at their practices, we continue to bring a fresh outlook to our pursuits with humble invincibility, whether you’re a new addition or have been hustling with us since the beginning.

WHO ARE YOU

The implementation team is the cover of the book by which our services are judged! First impressions do matter, especially for a company that prides itself on providing white-glove service to its members. This team of specialists is responsible for creating the most timely, efficient and positive implementation process once a new member signs up to install our products in their physician practice waiting room and/or exam room(s). Implementation Specialists collaborate with multiple internal teams such as Logistics, Network Operations, Media, Sales Consultants and Member Services (Account Management) to ensure a smooth and accurate product installation process.

We are looking for an outstanding Manager for the Implementation team. The following are the components that define success in the role:

• Operational Excellence: First and foremost, we need a strong operator in this role who will oversee scaling processes, strengthening field communication, evolving technical specifications, and contributing to product features

• Strong Cross-functional collaboration: The role requires strong communication and collaboration skills – close partnership with our sales organization to achieve high quality and quick installations for our members. In this capacity, the leader should be able to make intelligent tradeoffs with a variety of teams who may have slightly different interests in order to drive favorable outcomes for Outcome Health. This means making meaningful compromises when needed or pushing the status quo when needed

• Solve for tomorrow while executing for today: We need a leader who can think about how the function/role of our Implementation Specialists need to scale/evolve to meet the needs of the business for tomorrow and relentlessly push/advocate for those changes. At the same time, we like our leaders to be involved in the day-to-day execution without losing focus on the KPIs or outcomes that matter today - no easy task!!

• Build, coach and develop a world class team: Over and above all, we want a big leader in this role. Someone who has a keen eye to spot exceptional talent, coach them to excellence and build a strong Implementation team.

The ideal candidate will have between 10-12 years of experience in Operations environment such as manufacturing, logistics, financial services operations (Credit Card, Forex, Trading Settlement etc.). We want a strong operator who has strong grasp of operational metrics, can work backwards from business goals to define those metrics and can drive the team to excellence in achieving those goals.

You must be a problem-solver, exhaustive, and customer-centric. We strongly believe in white-glove service for our member physician practices and this technical role needs to be that perfect blend of technical acumen and customer centricity.

We want someone who has a passion for setting the performance bar high, enjoys the autonomy and responsibility of owning fast growth, and thrives in an energetic team environment.