Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Manager of Mid-Market Accounts Team at Braintree

About Us:

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on The Muse | LinkedIn | Glassdoor | Facebook | Twitter

 

Manager of Mid-Market Accounts Team

The Manager of Mid-Market Accounts team supports and manages a team of Account Managers tasked with directly servicing Braintree merchants processing $12M - $60M annually. This role is responsible for the high-level strategy as to how to best assign and service this merchant base, and oversees the day-to-day management of the Mid-Market Account Management team. This team member will represent the team both internally and externally in this position. In addition, this role would be closely involved working towards key, strategic Braintree goals.

Metrics of Success:

  • Satisfaction and retention of the merchants processing $12M - $60M annually with Braintree
  • Identify and effectively help implement full-stack, PayPal, and PayPal products for Mid-Market accounts
  • Effective management and retention of an experienced group of Mid-Market Account Managers to ensure merchant satisfaction and timely response on all deliverables.

Responsibilities:

  • Motivate, lead, and coach Mid-Market Account Managers
  • Develop and maintain assignment and contact plan for Mid-Market Account Managers
  • Analyze merchant feedback/data to influence development roadmap decisions
  • Handle escalations for merchants within the Mid-Market vertical (processing $12M - $60M annually)
  • Assist in handling service outages, particularly merchant communication and/or outreach outside of business hours
  • Help with revenue growth opportunities of the portfolio through expansion (PayPal, international, Full Stack, etc)
  • Monitor Account Managers’ performance through tracked merchant correspondence and conduct regular performance reviews
  • Develop and enforce performance remediation plans, when necessary
  • Serve as Account Management liaison for internal initiatives involving other departments and processes that affect Account Management and/or our merchants
  • Interview and hire the most qualified candidates for the Mid-Market Account Management team. Outline the performance metrics necessary for a Braintree SMB Account Manager to be hired into Braintree Mid-Market Account Management
  • Collaborate with Manager of Large Enterprise Accounts team and Manager of SMB Accounts team to accurately model staffing headcount
  • Understand company and Braintree Sales’ objectives, translating goals into clear team and individual performance plans and monitoring the plans to ensure steady progress toward the targeted goals
  • Willing to travel up to 40% of time.

 

Skills/Knowledge/Abilities:

  • Excellent interpersonal and customer service skills, both written and verbal.
  • Ability to communicate effectively with all internal departments and with merchants.
  • Exceptional relationship building skills.
  • Strong team player, highlighted by a willingness to help others (internal and external parties).
  • Minimum of 3 years experience in Account Management and/or Client Relations
  • Ability to manage multiple issues at one time.
  • Payments industry knowledge (preferred).
  • Minimum of 3 years management experience.

 

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

 

 

Company Reviews

"Whether you're teaming up on a project with a developer, underwriter, or support agent, you're bound to learn something new. It makes you want to bring your best work every day."
Kent Green
Product Team
at Braintree
"I've never been surrounded by such talented and capable minds -- it motivates you to become better every day."
Dan Uhle
Operations Project Manager
at Braintree
"A perfect job has always been working with people I like & doing work that solves problems. I work with people I love + trust, while providing tools merchants need. It doesn't get better than this."
Rachel Adams
Account Manager
at Braintree
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Why work with us
Every time you pay for an Uber ride or book on Airbnb, you’re using our product. Braintree lets you move money from one place to another safely and securely. It sounds complex (and it is), but we make it so simple, you wouldn't know we were there. We're people-focused, inside and out. We put our people first, whether it's employees or our clients.
Culture
At Braintree, opportunities to shine happen daily. We value what makes you different, and encourage you to act on your ideas–no matter how pie in the sky. You bring skills and a customer-first mentality and we'll bring the tools and environment you need to do the best work of your life.
Perks & Benefits
Daily catered lunches and salad bar
On-site yoga + gym discounts
Public transit reimbursement
Tuition reimbursement
401(k) with company match
Tracking Free Vacation
Paid parental + family leave
Competitive medical, dental and vision benefit plans
Great equipment including Mac laptops, adjustable standing desks and decked out conference rooms for team collaboration

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