Merchant Success Manager
Merchant Success | Chicago, IL, United States

Working at Belly is not a job. It’s a career game changer.

We want you.
 
But who are you? 

You are a social butterfly. You know everyone by name and what sports their kids are playing. You enjoy building and maintaining relationships with different types of people. After all, life is more fun in Technicolor. You are the talk your ear off kind of guy or gal but also know how important it can be to listen and be someone’s sounding board.

What you will do:

• Build merchant engagement through coaching and selling the value of the Belly platform
• Develop and maintain strong rapport with existing and new merchants: Develop relationships with loyal clients: ask for their feedback and provide feedback for the purpose of enhancing the quality of service
• Identify and share best practices among our merchants over the phone
• Be empathetic, patient, and have a genuine interest in empowering and supporting others: Ensure clients’ demands to be satisfied
• Possess outstanding interpersonal skills and social intelligence, especially over the phone
• Be a hyper-organized self-starter with a positive, solution-oriented attitude
• Be flexible and excited about adapting to new situations, responsibilities, and an ever-changing startup environment
• Upsell to existing customer accounts based on client’s needs
• Previous account management and/or sales experience a plus

What we can offer you:

• Competitive salary and stock options
• Benefits (Health, Dental, Vision, 401k)
• Unlimited PTO
• Headquartered in fab River North, Chicago
• Unlimited Snacks!
• Volunteer events, team sports, yoga, and more
• Amazing work environment (named one of Chicago Tribune’s Top Workplaces in Chicago) with significant growth and advancement opportunities
• A truly unique experience working with a fast growing startup
• Backing from great investors who have a knack for investing in game changing tech companies such as Facebook, Groupon, and Airbnb

Experience and Skills:

What you need:

• Excellent written and verbal communications skills
• Self-managed and highly motivated
• Very-organized and detail-oriented
• Be flexible and excited about adapting to new situations, responsibilities, and an ever-changing startup environment
• Ability to upsell to existing customer accounts based on client’s needs
• Previous account management and/or sales experience a plus
• Bilingual (English/Spanish) is a plus

Belly is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.