dscout is a mobile-centric, moments-obsessed research company. Tech-forward organizations rely on our tools and expertise to discover, understand, and track the essential moment-to-moment experiences that matter to their audiences. Our clients are the world’s biggest consumer software, hardware, packaged goods, retail, media, entertainment and advocacy leaders.

dscout culture is fueled by smart, creative, design-centered people and abundant snacks. Coffee snobs will be pleased and potentially teased. We aim to keep energy up and conversations flowing. We bolster our team with the balance of Friday happy hour and exceptional healthcare benefits.

Our Story:

dscout began as an experiment by gravitytank, a Chicago-based innovation firm. Gravitytank has long been a pioneer in using new methods to conduct in-context research, and began experimenting with phones and apps as an alternate way to capture experiences. Gravitytank spun dscout out as a standalone service in 2011.

What we're looking for:

As dscout’s Office Manager, you will be our “Director of Fun.” You are the heart of the office, ensuring all operations and processes are running smoothly daily. You will also be the face-person for all clients and guests that enter our office. You will continuously seek new ways to support the dscout team, and play a critical role in ensuring employees are engaged, productive and happy. You will make a visible and immediate impact on a rapidly growing company by increasing employee satisfaction for 50+ team members and building an inclusive, productive and fun work environment.

Responsibilities:

People -

Develop and support an awesome office culture that helps us hire and keep the best
Support recruiting efforts – schedule interviews, and help to manage the process
On-board and off-board all new hires that join the company; tour the office on first day, setup lunches for new hires when they arrive to meet team, provide keys, laptop, desk arrangement, etc.
Support core HR activities, working with the COO and Controller
Manage company events and activities and seek new ideas to enhance the office environment for dscout employees.

Place -

Help us through a currently-underway expansion
Be the “face” of dscout – greet people, talk to people, sometimes even answer the phones
Oversee all operational needs, including kitchen and office inventory, space planning, security, maintenance and deliveries—with an eye toward automation and efficiency
Procure any needed equipment for new hires and current employees
Manage the budget for all office supplies and events, and oversee and negotiate vendor contracts for supplies and services
Act as the point of contact for building property management; monitor and arrange for any facility repairs.

Process -

Support Controller in expense management for employees and several other financial processes
Assist dscout’s executive team with travel or expense reconciling
Drive the office’s IT processes.

In short, you would be dscout’s utility infielder—the glue that holds us all together. You need to be high-energy, hungry, flexible, and fun.

Requirements:

You have 2+ years of experience managing an office, including overseeing large, multifaceted projects from conception through completion. Your positive attitude and ability to be flexible will enable you to easily adapt as plans change.
Exceptional communication and organizational skills
Understanding of when to manage problems and when to escalate them
Experience working with sensitive and confidential information
Customer service attitude with a focus on responsiveness
Experience using technology to improve efficiency and the ability to quickly learn new tools and technologies.

What dscout will provide you:

Competitive, equitable salary
Comprehensive medical, dental, and vision coverage
Work with smart, motivated and supportive team members in a fun environment
Munch on snacks from our stocked kitchen and beverage bar
Wrap up each week at our in-office happy hour
Balance work and life with a generous vacation policy, office holidays and flexible working options.

How to apply: We look forward to seeing your application! https://dscout.com/company/#careers.

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Ayumi Perez

Research Advisor, CXR

STRENGTH IN DEI

A culture that cultivates evolution and empathy

At dscout, Ayumi Perez acts as an advocate in several capacities. As a research advisor, Perez advocates for clients by gathering feedback on improving the platform. They also keep accessibility and inclusion at the forefront while collaborating with designers and engineers. Internally, Perez’s commitment to advancing DEI is at the heart of their work as chair of dscout’s inclusion committee. “Diversity, equity, and inclusion are important to me because, as an empathetic, BIPOC and queer dscouter, DEI is an integral part of who I am, what I learn from and what I work on daily,” she said, while acknowledging that DEI work is never truly done.

Being able to be a part of the inclusion committee has created a space for me to advocate for the prioritization of actionable change, not just talk about it.

Spurthi Reddy

Research Advisor, CXR

EMPLOYEE-DRIVEN CONVERSATIONS

Continuous learning comes with the territory

Driving learning initiatives and raising awareness is common practice for dscout’s team members. In fact, it’s something that resonates, considering the company facilitates research conducted across a variety of industries. This year, its learning communities have a slate of initiatives and opportunities focused on continuous education and spanning a range of topics like AI, research best practices, creative thinking, and mind, body and well-being. Spurthi Reddy is involved in facilitating the far-ranging conversations that impact those — both internally and externally — across industries, and finding community in the process.

We all lean on each other for support when we need to and it’s a collaborative process. We also strive to build our own team relationships by having team-bonding events.

Debbie Park

Product Designer, Product

LEARNING COMMUNITIES

Listen and learn to foster growth

‘Act curiously’ is one of dscout’s team values. In the company’s learning communities, diversity of thought is something to celebrate, and different perspectives are sought out. This year, the company is ushering in a new form of community via employee resource groups. “I am especially excited about this as it offers an opportunity for folks with common identities or interests in a workplace to come together in a safe space,” said Debbie Park. As team members keep up with what’s impacting their fellow dscouters and clients, these ERGs will ensure they can bring their authentic selves to work.

The learnings of many communities have made a direct impact at dscout; from introducing internal policies to improving product features.

What are dscout Perks + Benefits

Culture

Volunteer in local community

Our “dscout gives back” program is an opportunity to volunteer in our community. Previously, we’ve worked with organizations like the Chicago Parks Foundation, Cara Collective, and the GCFD.

Partners with nonprofits

dscout will match up to $200/year on contributions you make to registered 501(c)(3) non-profit organizations.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee-led culture committees

In-person revenue kickoff

Employee awards

Flexible work schedule

dscout offers flexibility to accommodate for different schedules and responsibilities, including flexibility for parental care, appointments, etc.

Remote work program

dscout is a remote-first company with a work from almost anywhere policy. Team members have the flexibility to decide your best way of working no matter where you live, across (most of) the country.

Diversity

Documented equal pay policy

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Mean gender pay gap below 10%

Hiring practices that promote diversity

Health Insurance + Wellness

Flexible Spending Account (FSA)

dscout’s FSA helps employees cover out of pocket medical expenses with pretax contributions up to $2,850 annually.

Disability insurance

dscout’s benefits program offers short-term disability options up to 13 weeks providing partial salary, and long-term disability options up to 24 months.

Dental insurance

dscout’s prides itself in offering employees the best insurance at the lowest cost. Our medical, dental, and vision programs cover a significant majority of premium costs.

Vision insurance

dscout’s prides itself in offering employees the best insurance at the lowest cost. Our medical, dental, and vision programs cover a significant majority of premium costs.

Health insurance

dscout’s prides itself in offering employees the best insurance at the lowest cost via BCBS. Our medical, dental, and vision programs cover a significant majority of premium costs.

Life insurance

Pet insurance

dscout offers pet insurance via Figo, through which employees receive a 5% discount and reimbursement for pets unexpected medical costs.

Wellness programs

Mental health benefits

dscout it is proud to offer support through our Employee Assistance Program through BCBS, and through the “Headspace for Work” app, which offers crisis help and mindfulness tools.

Transgender health care benefits

Financial & Retirement

401(K)

dscout provides 401(k) pre-tax and post tax (Roth) retirement savings plans, offering a broad selection of investment options.

401(K) matching

dscout’s retirement plan matches 100% of your contributions up to 4%.

Company equity

All dscout employees are eligible to become equity holders, as a part of your total compensation package.

Performance bonus

dscout offers company-based performance bonuses to employees every year, as a part of your total compensation packages.

Charitable contribution matching

As a dscout employee, you are entitled to up to a $200 match each year on contributions you make to registered 501(c)(3) non-profit organizations.

Child Care & Parental Leave

Generous parental leave

dscout offers up to 12 weeks of fully paid paid parental leave for new parents, regardless of the path to parenthood. This includes FSA dependent-care with pretax contributions up to $5,000 annually.

Family medical leave

All paid time off under dscout’s Parental Leave policy, short-term disability, and state benefits will run concurrently with the FMLA, as applicable.

Adoption Assistance

dscout offers up to 12 weeks of fully paid paid parental leave for new parents, regardless of the path to parenthood.

Restricted work hours

While we have employees working across multiple different states and timezones, our headquarters are based in Chicago. This means our core working hours are loosely based on central time.

Company sponsored family events

The dscout team works to offer company sponsored events for families, including a recent play date for all parents, with a guest appearance from a family magician.

Vacation + Time Off

Unlimited vacation policy

Generous PTO

We believe in promoting work/life balance and do not want to restrict your time off. We have implemented a flexible PTO policy and encourage dscouters take off at least 4 weeks during the year

Paid volunteer time

Our “dscout gives back” program is an opportunity to volunteer in our community. Previously, we’ve worked with organizations like the Chicago Parks Foundation, Cara Collective, and the GCFD.

Paid holidays

Paid sick days

Our flexible PTO policy includes sick days, so our teammates are able to take this time off when needed.

Office Perks

Commuter benefits

dscout offers pre-tax commuter benefits for all employees for transit and parking.

Company-sponsored outings

dscout provides quarterly team outings as well as annual company-wide holiday parties and in-person meetup events.

Free snacks and drinks

dscout has a fully stocked kitchen for those wanting to use the office space. This includes a variety of snack options, coffee and tea, and of course unlimited LaCroix.

Some meals provided

Company-sponsored happy hours

Onsite office parking

Recreational clubs

dscout has sponsored a variety of sports leagues year-round, including kickball, softball, broomball, etc.

Home-office stipend for remote employees

dscout offers an annual stipend of $200 for home office supplies, to make your remote office environments as comfortable as possible.

Meditation space

Mother's room

Onsite gym

Professional Development

Job training & conferences

Lunch and learns

Promote from within

Continuing education stipend

dscout offers up to $2,000 (based on your role) per calendar year to use for work-related professional development purposes.

Continuing education available during work hours

Our teams have created a series of learning committees that focus on topics like sustainability, work well being, working parent perspectives, etc. as an opportunity to further curiosity.

Online course subscriptions available

Customized development tracks

View full list of perks + benefits

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