Operations Analyst
Sittercity’s mission is to make child care finally work. We pioneered the child care technology category in 2001, and we connect millions of parents with babysitters and nannies every year. With Sittercity and Chime, our on-demand service, we are building a platform that brings revolutionary simplicity to the way we find, book and pay for trusted care. Headquartered in Chicago, we serve families and caregivers nationwide.
Job Description
The person in this role will drive supply-side (sitter) acquisition, onboarding and retention.
What you’ll do:
- Engage – implement initiatives and best practices to ensure sitters are available and on-time to their sittings. Doing this is necessary for providing a great customer experience.
- Experiment- Use data-driven decision making and sound business judgment to run tests on all parts of a sitter's lifetime. These experiments strengthen our product, streamline processes, and improve the way we do things.
- Analyze- build models to evaluate the economic and strategic costs and benefits of sitter acquisition and retention
- Influence- work cross-functionally with our Operations, Product, Engineering and Business Operations teams to improve the sitter experience and grow supply.
Qualifications:
This person is self-motivated, empirical and has exceptional interpersonal to work across teams. They are willing to roll up their sleeves and do whatever it takes to execute, analyze and iterate on supply-side (sitter) growth and retention processes.
About you:
- Self-Starter- you have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment
- Curious- you always look for ways to innovate and improve
- Entrepreneurial- you love responsibility and want to shape the vision and direction of the company
- Gritty- you roll up your sleeves and do whatever it takes to make things successful
- Relationship-Builder- you genuinely care about enjoy building relationships with customers
- Problem-Solver- you can independently translate high-level goals into actionable plans
Requirements:
- Bachelor’s degree or higher - New Grads welcome to apply!
- Track record of leading initiatives, hitting goals, and succeeding in a team environment
- Experience in consulting, strategy, operations, technology, banking, analytics or related experience
Nice to haves:
- High-growth or early-stage start-up experience is a plus
- Familiarity with SQL is a plus
- Excellent Excel skills
Our Workplace
Sittercity is a recipient of the 2016 WorldatWork, Work-Life Seal of Distinction Award for demonstrated leadership in workplace strategies and practices to help employees achieve success in work-life effectiveness.
Sittercity is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.
Sittercity participates in E-Verify and background checks all employees.