Operations Associate

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 About mRelief
mRelief provides an easy-to-use platform online and through SMS that enables Americans to find out if they qualify for food stamps. Our mission is to restore dignity by transforming access to social services. In 2016, mRelief connected over 100,000 families to social services.

Our supporters include: Google, Microsoft, Twilio, and Clear Channel. mRelief has been backed by Y Combinator, the Knight Foundation and the Rockefeller Foundation. Our clients include the California Department of Social Services, Hunger Solutions New York, and the Catholic Charities.

Job Description
We are looking for an outstanding Operations Associate to manage internal mRelief operations and user logistical needs. The primary activity of this manager will be to facilitate scheduling and documents submission for food stamp process navigation. Further, this associate will conduct data analysis and reports of food stamp process navigation. To a lesser extent this role will conduct operations tasks related to office culture and internal reporting. This is a full-time position located in Chicago, IL. As soon as you start at mRelief, you will play a critical role in driving efficiencies and systematizing internal mRelief processes. This position will report to the Executive Director.

Operations tasks include:
  • Facilitating logistical needs of mRelief users
  • Conducting proactive outreach to users who get stuck in the enrollment process
  • Generating bi-weekly reports on user feedback
  • Assist with organizational scheduling: team meetings, board meetings, strategic planning and Executive Director meetings
  • Generate quarterly and annual donor reports
  • Assist Executive Director with fundraising due diligence and annual organizational audit

We are looking for someone:
  • At least two years of relevant experience
  • Located in Chicago
  • Interested in Social Impact, Social Services a plus
  • Organized, detailed oriented, self-directed and computer literate
  • Women and Minorities encouraged to apply
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Location

2045 W Grand Ave, Chicago, IL 60612

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