Fieldglass is currently seeking an Operations Consultant to work within our growing Professional Services team. The role is responsible for actively measuring the client's performance and continuously seeks to assist the client in meeting or exceeding their pre-established goals and maintaining, updating and testing IT products systems and supporting document management and webservices systems using VMS (Vendor Management System) technology and/or MSP (Managed Staffing Programs). Responsibilities include:

• Leads or supports regular strategic and/or high-level tactical discussions with the client to review the use of the application and to design methods for optimizing the use of application.
• Keeps abreast of product functionality, roadmap, and trends in the industry and advises clients accordingly. Serves as a bridge between Fieldglass services and the client.
• Understands and communicates client support decisions.
• Uses the knowledge achieved by solving a business problem within one client case to help achieve solutions in other client cases.
• Serves as a client and application subject matter expert (SME) in the management and execution of project tasks. Encourages client to efficiently use the application and effectively markets new functionality.
• Approves any change to existing client designs or configurations. .
• Manages client enhancements by evaluating the request, understanding the gravity and impact to client’s overall goals and relationship health, and working collaboratively with Product Development.
• Determines solutions for closing any gaps between the request and the ability to deliver. Shepherds accepted requests through the product development lifecycle, and manages client expectations for requests that cannot immediately be addressed within the application.
• Serves as a client advocate to ensure that accepted requests aren’t diluted down, and works collaboratively to determine the possibilities for fitting requests into the release planning and testing cycle.
• Leads or monitors multiple client projects of moderate scope including expansions, implementations, integrations, and enhancements.
• Completes scoping documents in order to identify key drivers of time and cost.
• Submits documents to or serves as an assessor to determine client commitment level, budget, and statement of work.
• Coordinates resources and answers questions from other FG staff regarding client background, decision makers, and design.

We’re Looking For:

• Strong analytic skills with the ability to translate business requirements into technical solutions, and outstanding interpersonal skills (written & verbal).
• Ability to work closely with business and technical users of all skill levels is needed (must be able to manager user expectations effectively).
• Must be able to set priorities, adjust to client driven changes quickly, firmly commit to tasks and meet deadlines, and apply problem-solving techniques to application, environment, and data issues.
• Results-oriented, self-motivated and organized with the ability to balance multiple priorities simultaneously would be a great fit for this role
• Bachelor’s Degree in Computer Science, Information Science, Information Technology, Business Administration, or related course of study
• 5+ years relevant work experience, preferably supporting a software application.
• A strong knowledge and advanced skills in MS Excel, Word, PowerPoint, & Outlook is required, as well as a solid work ethic and dedication to producing high quality accurate work.