PrintWithMe is a fast-growing Chicago technology company that is out to make document processing a whole lot more convenient by placing wireless print stations in retail and public places. We work with over 150+ partner businesses across the country, from coffee shops to apartment buildings and co-working spaces. PrintWithMe solves a regular pain point for consumers with an elegant solution. We are seeking passionate operations manager to join our small and close-knit team and help evolve our company grow.

About The Role 

The Operations Manager role is a uniquely important role for the company. This role reports directly into the Founder/CEO and is the responsible person for overseeing day-to-day operations of the company while implementing effective processes to facilitate sales and operations.  A typical day consists of masterfully and efficiently handling issues that arise in the field, managing a pipeline of new location installations, and finding time to work on analytical projects that support other key functions in the company: sales and marketing. Ideal candidates are dynamic, thrive in fast-paced and ever-changing environments, and can manage several competing priorities at once. 

Role Functions

1. Sales fulfillment - responsible for overseeing and executing the entire post-sale preparation and installation process
2. Sales operations – responsible for implementing and refining systems around sales CRM and sales reporting for internal and external stakeholders
3. Lead sourcing – responsible for working with external sources to procure large quantities of leads for our sales team
4. Supply chain & vendor management - responsible for timely procurement of equipment and supplies
5. Account management - responsible for handling issues with partners and maintaining positive relationships
6. Customer support – ultimately responsible for customer-support efforts and managing our field operations/customer support specialist
7. Financial operations - responsible for calculating and disbursing partner commissions and any applicable taxes on a regular basis
8. Ad hoc reporting - responsible for delivering business reports to other teammates as requested

Competencies

·      Efficiency. Able to produce significant output with minimal wasted effort.

·      Intelligence. Learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.

·      Curiosity. Exhibiting a curious mind to continuously learn more about our processes and business domain, with the end-goal of championing new ideas to improve them.

·      Technological fluidity. Ability to rapidly learn and apply new technology systems.

·      High standards. Expects personal performance and team performance to be nothing short of the best.

·      Creativity/innovation. Generates new and innovative approaches to problems.

·      Honesty/integrity. Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not what is politically expedient. Speaks plainly and truthfully.

·      Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities..

·      Follow-through. Lives up to verbal and written agreements, especially for delivery dates.

·      Analytical skills. Able to structure and process qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.

·      Proactivity. Acts without being told what to do. Brings new ideas to the company.

·      Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.

·      Coachability. Ability to be coached to change work behavior.

·      Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

·      Adaptability. Able to context-switch rapidly between functions. 

Requirements

·      3+ years of experience in an operational role

·      Bachelor’s degree or higher

·      Demonstrable success in prior operational roles

Compensation/Benefits

·      Competitive base salary with potential for bonus

·      Stock options in the company

·      Health, dental, vision coverage

·      Joining a high-growth startup company and directly impacting its growth trajectory

·      Opportunity for growth within the company – taking on new responsibilities and learning rapidly about digital marketing, technology development, and sales strategy