Operations Manager
GrubHub is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The GrubHub portfolio of brands includes GrubHub, Seamless, MenuPages and Allmenus. The company's online and mobile ordering platforms allow diners to order directly from thousands of takeout restaurants across the country and London, and every order is supported by the company's 24/7 customer service. GrubHub has offices in Chicago, New York City and London.
With a career at GrubHub, you can order your cake and eat it, too!
We’re looking for someone who is a team player and ready to dive into our operation. As an Operations Manager you’ll lead our Dispatchers and Delivery Drivers; giving them the support and tools to succeed at their never-ending job to provide food to hungry diners.
The Operations Manager will handle as many communication channels as possible to allocate delivery orders to drivers, ensure that the food deliveries occur as quickly as possible, and that our diners are well fed and happy. This position requires self motivation, a serious multi-tasker and we’ll give mad bonus points if you’re organized and carry forth a positive, “whatever it takes” attitude.
Responsibilities:
Forecast order volume, create and manage driver schedules
Create and distribute employee schedules
Track employee tips and hours, report in the payroll system
Give feedback to drivers, encouraging great performance and excellent customer service
Give feedback to dispatchers, teaching best practice and seeking continuous improvement
Motivate and inspire Delivery Drivers and Dispatchers
Serve as lead when needed
Build, maintain, and implement project plans
Document and implement new policy and procedures
Develop reports which inform trends and opportunities
Other projects as assigned
Job Requirements:
Flexible hours a must (including evenings, weekends and holidays)
A willingness to learn and adapt
3+ years of dispatch leadership, operations, customer service, or call center management experience
Proven track record of successfully managing, motivating and mentoring teammates
A strong scheduling and logistics background.
A wide degree of creativity, it’s fun to work at Grubhub
Strong attention to detail
Experience in workforce management preferred