Snapsheet is an insurance technology company bringing the future to auto claims processing. We build products to drive efficiencies using data and technology. When the insured is at their worst, Snapsheet is there to help! We are experiencing hyper growth mode — check out our open positions!

Operations Manager at Snapsheet

What You'll Do

We’re looking for an experienced manager who understands production and knows how to measure, monitor, and motivate people. The Operations Manager is responsible for day-to-day oversight of a group of 15-30 estimating professionals and leads. We want someone who knows how to drive a team to meet operational goals, while using audit results to improve performance. Using KPI metrics and reporting dashboards, use operational results to lead conversations with all staff, high to medium to low performers. This role reports directly to the Director of Operations, and works other Managers responsible for production, QA and operational excellence. .

Responsibilities

  • Manage your own team of 3-5 leads and 15-30 staff to produce up to 400 claims daily
  • Work closely with the Director of Operations to operate high production team, using metrics, conversations, and leadership to meet operational goals
  • Use detailed KPI metrics to efficiently run team and report results for senior management
  • Gain an understanding of what Snapsheet is as a whole and projecting that accordingly around the office and to customers and vendors we come in contact with

Qualifications

  • BA/BS required, MBA a plus
  • 3-5 years of experience in operations
  • At least one year of operations management experience, preferable in the auto industry
  • Rental car operations background is a special plus
  • Strong analytical understanding with a history of using KPI dashboards to operate a team
  • Experience managing teams as well as managing complex processes a plus

What We Offer

  • Fabulous work environment
  • Significant growth and advancement opportunities
  • Competitive Salary based on experience
  • 401k, paid time-off, casual dress code and discount on fitness membership
  • Medical, dental and vision coverage
  • Fun, entrepreneurial work environment – Ping Pong, Softball, Bowling
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Why work with us
We are the company that sets the standard for excellence across the insurance industry. The innovative solutions we develop touch every part of the industry. Because of our impact, the expectations of customers and carriers will forever be changed on a global scale. We attract, select, and retain the best talent by offering career development opportunities, a collaborative work environment, and continuous investment in our people.
Culture
Every member of the Snapsheet family embodies our core values. We are committed to honesty, trust, and transparency. We do the right thing - even when no one is watching. Integrity is the foundation for everything we do and passion is what drives us to the next level.
Perks & Benefits
Traditional benefits like health, dental and vision insurance, a flexible PTO Policy, casual dress code
Intramural sports teams, cereal bar, beer on tap, happy hours and social gatherings
Game room with ping pong, foosball, darts, video games

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