Telnyx is a next-generation Voice over IP (VoIP) provider based out of Chicago. We’ve built a private network using a ‘software first’ approach by leveraging bleeding edge and open source software on top of all the major cloud service providers. We are focused on building a real-time communication platform for developers and application providers to easily integrate voice into their products. Telnyx is venture backed and one of the fastest growing startups in Chicago.

The Operations & Onboarding Manager is responsible for a managing the customer onboarding processes at Telnyx. You’ll be tasked with getting customers up and running efficiently and quickly. Successful onboarding requires the right combination of technical skill, customer focused approach, project management, and analytical acumen. In this role you’ll work closely with the Sales and Engineering teams as well as with customers and telecom carriers around the world.

Responsibilities

• Project manage the technical customer onboarding process

• Make a great first impression with customers and be available to help them succeed on the Telnyx platform

• Grow and manage a team of onboarding specialists

• Get your hands dirty solving problems

• Identify and implement new ways to improve the onboarding process

• Track onboardings from start to finish with a key eye towards improving efficiency

• Serve as a liaison between Telnyx, other telecom carriers and customers

Required Skills & Experience

• 3+ years of experience in an operational or technical client-success focused role

• Extremely detail oriented with the ability to manage a large number of simultaneous onboardings

• Ability to manage and mentor a team of 3 to 5 people

• Strong Excel skills

• Willingness to call customers and other telecom carriers to break down whatever barriers are holding up onboarding

• Bachelor’s Degree or higher

Benefits

• Highly competitive salary and bonus

• Equity ownership in the company

• Top notch laptop, dual monitors, Shure headphones, and Steelcase furniture

• Healthy and delicious in-office meal options and a delivery laundry service

• A personal budget to purchase books, attend conferences, and take relevant courses

• Small, agile team that is dedicated to creating impact, continuous learning, and hard-work