Operations Quality Control/Customer Service Representative (DiningIn)
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The Operations QC/CE in each market reports directly to the Operations Manager. This position is responsible for managing communication with the DiningIn drivers to ensure that they receive clear direction regarding deliveries. They are responsible for communicating with the restaurants and troubleshooting issues as they arise. The QC/CE is also responsible for communicating with the customers regarding status and working to manage expectations or to communicate issues. The QC/CE is responsible for working with the Customer Experience Specialists to ensure that they are aware of any issues or concerns that may be occurring either with drivers/traffic/ restaurants. The QC/CE at times will also work as a Dispatcher on an as needed basis.
Responsibilities:
1. Communicating with the restaurants to manage order expectations or resolve issues.
2. Communicating directions, issues and troubleshooting with the drivers.
3. Communicating expectations and accurate quote times with customers and resolve issues.
4. Communicating with the Corporate Concierges so that they are aware of issues or challenges with specific restaurants and/challenges that could impact delivery times.
5. Serving as a Backup Dispatcher, when needed.
GrubHub Inc. is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer.
GrubHub is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The GrubHub Inc. portfolio of brands includes GrubHub, Seamless, MenuPages, Allmenus, DiningIn and Restaurants On The Run. The company's online and mobile ordering platforms allow diners to order directly from thousands of takeout restaurants across the country and London, and every order is supported by the company's 24/7 customer service.
With a career at GrubHub you can order your cake and eat it, too!
With a career at GrubHub you can order your cake and eat it, too!
The Operations QC/CE in each market reports directly to the Operations Manager. This position is responsible for managing communication with the DiningIn drivers to ensure that they receive clear direction regarding deliveries. They are responsible for communicating with the restaurants and troubleshooting issues as they arise. The QC/CE is also responsible for communicating with the customers regarding status and working to manage expectations or to communicate issues. The QC/CE is responsible for working with the Customer Experience Specialists to ensure that they are aware of any issues or concerns that may be occurring either with drivers/traffic/ restaurants. The QC/CE at times will also work as a Dispatcher on an as needed basis.
Responsibilities:
1. Communicating with the restaurants to manage order expectations or resolve issues.
2. Communicating directions, issues and troubleshooting with the drivers.
3. Communicating expectations and accurate quote times with customers and resolve issues.
4. Communicating with the Corporate Concierges so that they are aware of issues or challenges with specific restaurants and/challenges that could impact delivery times.
5. Serving as a Backup Dispatcher, when needed.
GrubHub Inc. is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer.
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