Guaranteed Rate is changing the way people buy homes. In 2015, we introduced the Digital Mortgage SM solution, enabling people to get approved for a loan online in less than 30 minutes. With our low rates and dedication to customer success, we quickly became the eighth largest retail mortgage lender in the country.
Who is GR?
Guaranteed Rate is not your typical company and certainly not your typical mortgage company. We are young, have tons of energy and we love what we do – get people great priced mortgages and wow them with our impeccable customer service. Also, our location rocks – right off the brown line. No really, the train rumbles past our windows. Our home base is an old textile building that’s been turned into a hip office with exposed brick and duct work, windows we can actually open during the summer and an open floor plan – no cubicle life here. There are a few offices, but we totally outnumber the office dwellers. The awesomeness doesn’t end there, we also have:
- Free 20 minute monthly massages. It’s true, we don’t want you to be a cramped-up mess.
- A free on-site nurse. Psshh who needs a doctor’s appointment when our nurse can do it all? Did we mention the free part?
- An in-house café offering breakfast, lunch and a late afternoon healthy snack. All meals are subsidized so you’ll never pay full price.
- Access to the office gym for only $20 a year – no really - the whole year. Oh and for a puny fee you can take yoga, Cross Fit or boxing. We like our folks healthy and happy.
- A 5,000 square foot rooftop deck that’s available to everyone all day and all evening with wifi, two bars, music, grills and fun umbrellas and fire pits – provided it’s not covered in snow.
- Holiday parties? We got’em! Not just major holidays, any holiday….Marti Gras, Valentine’s Day, St. Paddy’s Day, Opening Day, Boxing Day (for our Canadian employee), Sweetest Day, Groundhog Day, etc..
- Inter-office contests like the Great Mac-Off, Chili Cook-Off and limbo. We always keep you guessing and participating.
- 401k with some matching, Blue Cross health care coverage – yup, dental and vision too, Short-term disability, life insurance – we got ya covered on this one, legal assistance – for a small monthly fee and did we mention the awesome rooftop deck?
While we don’t allow jeans, we also don’t allow suits. We want you to just look your best every day and you’ll fit right in.
We are currently seeking a hard-working, dedicated Operations Manager in Chicago, IL to join our innovative and passionate team.
- Manage the daily operations of the Retail Operations and Processing
- Provide operational solutions to business challenges and serve as operational subject matter expert
- Accomplish results by communicating expectations; planning, monitoring and appraising results, initiating, coordinating and enforcing systems, policies and procedures
- Maintains operating efficiency by recommending, developing, implementing and maintaining new and existing operational infrastructures with the assistance of managers and support groups
- Maintains quality by analyzing, designing, enforcing administrative policies and procedures, and by establishing and enforcing Guaranteed Rate’s operational standards
- Maintains quality within the department by following operational policies and procedures, reporting needed changes, and compliance with Federal regulations
- Maintains effective communication with business partners
- Performs all required HR evaluations and required documentation for direct reports
- Applies principals of continuous process improvements and workflows
- Provide leadership direction for the development to high performing individuals and teams
- Promotes the client experience
- Bachelor's Degree in a finance related major or related work experience
- Five+ years of experience in mortgage operations fulfillment with a proven track record in leadership, mentoring and management
- Credit experience is preferred
- Knowledge of Fulfillment operations on a national scale with experience supporting multiple customers
- Knowledge of all legal and regulatory aspects for mortgage operations
Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.