Problem Management Engineer

Tracking Code

1372-626

Job Description

The Problem Management team drives efficiencies at the technical and operational level by evaluating processes, solving problems, and analyzing data. Problem Management is always tackling new and challenging projects – from investigating the root cause of a major incident, to improving operational procedures for our sister teams, to tracking and analyzing key performance indicators - there’s never a dull moment on our team. Team members must be highly creative and technical, having the ability to both generate and implement new ideas and strategies.

 

What You Can Expect At Enova in Problem Management

• Creative and fast-paced environment.
• Emphasis on innovation, optimization and data-driven decision making.
• Interaction with upper management on a consistent basis.
• Opportunities to solve problems, present findings, and recommend solutions.
• Challenging work and opportunity to develop technical skills.
• High-growth team and company, which means ample opportunities for career advancement.

 

This is where YOU come in:

• Manage initiatives that focus on problem solving, process improvements, risk mitigation, and customer experience.
• Coordinate among cross-functional teams (operations, software engineering, marketing, analytics, product management, IT, etc.) to execute high-impact projects.
• Assist and advise IT Operations teams, including (but not limited to) investigations, training, process improvements, reporting/tracking, and staffing/resource optimization.
• Close the loop on major incidents, seeing all actionable steps to completion, mitigating the risk for recurrence and future impact to the enterprise.
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, make tradeoffs, balance business needs vs. technical constraints, ensure quality, and drive results.

 

You’re right for this job if you:

• Have a bachelor’s degree in computer science, industrial engineering, IT or related degree
• Superior analytic, problem solving and critical thinking skills.
• Comfortable with ambiguity; able to translate ambiguous problems into strong solutions.
• Knowledge of statistical methods/applications and general modeling.
• Continuous improvement/Lean experience.
• Proficiency with SQL and comfortable handling, analyzing and presenting data.
• Ability to distill large amounts of information into key points for presentations and reports.
• Demonstrates maturity, good judgment, negotiation, leadership and project management skills.
• Excellent written and verbal communication skills, including the ability to communicate to different levels of an organization (i.e. on a technical vs. non-technical level).
• High energy, team player, creative thinker, and strategic influencer.
• Minimum 2-5 years of professional work experience in a technology company or within the technology space of a mid-to-large sized organization.
• Solid understanding of software and IT infrastructure systems.
• Organized and professional; able to juggle multiple projects at once.
• Demonstrated experience in working with broad cross-functional teams.

 

We’re even more impressed if you:

• ITIL experience and/or certification; particularly in the Problem Management space.
• Experience with object-oriented Ruby, Perl, Python, Java, or PHP.
• Experience with monitoring/hosting/analysis of any web-transaction based environment and/or delivering financial services through the Internet.

Job Location

Chicago, Illinois, United States

Position Type

Full-Time/Regular