The project coordinator provides the first line of support for our existing and potential clients.  This position will entail frequent phone and email interactions with our clients, thus requiring a basic understanding of the product and critical thinking abilities.  This is a cross-functional position that develops employees as successful service professionals and key operations personnel. This role will include overlapping responsibilities within each segment of the business, creating well-versed experiences. Candidates must be self-motivated, have an entrepreneurial spirit, and enjoy learning in a fast-paced environment.

Job Responsibilities

• Assist the Services Team with client follow-ups including, but not limited to, statements of work, budget updates, goals, and other deliverables
• Monitor daily support queue, contact customers, and provide accurate documentation of all questions, problems, and requests
• Develop a full comprehension of the Nextpoint software, providing an accurate training session for the Services Managers within week six
• Attend and eventually lead client onboarding and training sessions
• Set and coordinate appointments for the Services Team and CEO
• Continually seek opportunities to increase client satisfaction and deepen client relationships by building a knowledge of each client's business, organization, and objectives
• Attend off-site client meetings throughout the country
• Flexibility for occasional after hours on-call support
• Coordinate and plan client events
• Complete all tasks and projects as requested, on-time, with attention to detail and quality

Job Qualifications

• 1+ years of experience in sales or customer service related roles, preferably within technology or legal industries
• BA/BS degree required
• Direct experience supporting clients as a primary contact via phone and/or email
• Ability to problem solve and think analytically in a fast-paced environment
• Excellent interpersonal and communication skills
• Ability to manage multiple tasks and projects
• Self-starter; ability to achieve goals without daily supervision
• Strong attention to detail and administrative/technical skills
• eDiscovery knowledge and industry experience not a requirement, but a plus
• Ability to travel 10% of the time