SaaS Operations Manager
Overview
kCura is a global company with team members who are driven by our customers to build exceptional software for them to use every day. Our product, calledRelativity, handles large volumes of data and helps corporations, law firms, and government agencies solve their own unique data problems.
The way we work together is centered on our core values of collaborating, communicating, pushing to exceed expectations (even our own), being humble, and having fun while we do it. We enjoy ourselves, give back, and work (and play) hard together. If this sounds like the place for you, check out the details of this position below.
The SaaS Operations Manager is responsible for managing the day to day operations of kCura’s Software as a Service platform with focus on ensuring stable and performant service delivery. The Operations Manager will work closely with kCura Engineering teams to understand and support the SaaS platform architecture, technology stack, software dependencies, compliance support activities, automation, deployment solutions, and Microsoft Azure cloud infrastructure.
Responsibilities
- Create sustainable, highly reliable infrastructure operations processes that support compliance status and adhere to published OLAs/SLAs
- Collaborate across the Engineering and Support organizations to drive continuous service improvement in a DevOps culture
- Mentor a team of systems engineers to raise their operations, development, and leadership skills
- Manage and optimize cloud and infrastructure cost structures
- Provide infrastructure response to major incidents
Qualifications
Preferred qualifications
- Experience operating processes that adhere to a data center operations standard such as ISO 27001, SOC2, or FedRAMP
- ITIL v3 certification
- Basic scripting capabilities and experience working with a public utility cloud
Minimum qualifications
- Bachelor’s Degree or Equivalent Experience
- 5+ years hand-on-technical experience as a member of a SaaS operations team
- Knowledge of best practices and operations in an always-up, always-available services
- Technical understanding of a variety of OS and technologies (ex: Windows, Unix, virtualization, cloud computing, database technologies, networks and back-end infrastructure)
- Experience building and operating automation/configuration management infrastructure and the maintenance of a Continuous Deployment pipeline
- Robust experience in using a public utility cloud
- General understanding of the Software Development Life Cycle
- Track record of practical problem solving, excellent communication, and documentation skills
- Ability and interest in working in a 24/7 global support environment
About Us
Our software has more than 130,000 active users in more than 40 countries from organizations including the U.S. Department of Justice and more than 190 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges.
If you’re ready to grow with us, we’d love to hear from you.