The Sales Operations Manager is a key role supporting the Sales team and helping to drive overall Sales success. The Sales Operations Manager will be a primary point of contact for the Sales Team, Customer Support, Marketing, Finance, Engineering and other departments.

The Sales Operations Manager will be responsible for key Sales reporting, tracking sales activity and assisting in some customer facing work to qualify leads and provide proposal and contract templates in response to requests from potential customers or inside Label Insight sales.  The Sales Operations Manager will also be responsible for analytics of sales activity/productivity, CRM maintenance, and other sales support functions including defining evolution of integration of the CRM with Core systems. This position reports directly to the Senior Vice President of Sales.

Responsibilities:

• Work closely with SVP of Sales to drive strategy through discussions with Sales Team.
• Develop an in-depth knowledge of Label Insight’s core products and utilize this knowledge to successfully lead Sales support operations by providing access to centralized pricing schedules, proposal templates, beginning contract templates, and other standard tools tied to sales activities.
• Work with SVP of Sales to create and maintain a world-class Sales culture, focused on delivering results by providing ongoing coaching and development in use of CRM and forecasting tools.  Strong, multi-year experience in working with salesforce.com, HubSpot and other software experience a plus.
• Keep sales team apprised of key metrics agreed upon with SVP of Sales in order to assist team in achieving key milestones and higher level goals.
• Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.
• Complete forecasts, sales activity reports, and presentations in a timely manner.
• Serve as the main point of contact for Sales Team and address calls for most general business issues; escalate to SVP of Sales, as appropriate.
• Effectively manage Sales Operations expenses to ensure delivery of internal financial goals.
• Remain knowledgeable of key processes, business initiatives and internal resources in order to assist the sales team and recruitment in accomplishing company goals.
• Work closely with Sales and the pricing functions to address contract issues or concerns and to ensure the timeliness of contract review.
• Identify opportunities and weaknesses within territories/process and make proposals to create value and increase operational efficiency.
• Work effectively with internal support departments (Marketing, Customer Support, and Product Development) to develop effective sales strategies that promote sales to new and existing customers.
• Continuously research and remain knowledgeable of industry trends and competition.
• Assist the sales team in driving compelling responses to RFIs/RFPs and Proposals.  Assisting in driving a process to improve the efficiency of RFP and Proposals response & convey customer requirements to Product Management teams
• Organize and assist in managing weekly/monthly/quarterly sales meetings including forecast, pipeline, training, coaching sessions etc.
• Assist in helping to manage the ongoing recruiting and onboarding process for new sales reps.
• Help to build a compelling sales recognition and rewards program.
• Develop useful success metrics across the entire sales process from leads through closed opportunities.

Requirements:

• 5+ years of successful sales operations and sales support experience with Bachelor's degree in related field.
• Proven ability to develop sales reports and analysis to support the management team.
• Proven ability to create, maintain and present regular (weekly, monthly, and quarterly) reports and develop ad-hoc reports to support strategic planning.
• 2+ years of Salesforce.com
• Proven experience in building models or analyzing data in Microsoft Excel.
• Track record in building and implementing new sales processes, sales recognition and rewards programs.
• Demonstrated experience in managing large volumes of Data – migration, cleansing and import/export.

About us:

Label Insight is a high-growth technology company founded with the mission of helping CPG companies and retailers to help their consumers understand what’s in the products they use and consume. Our world class SaaS data platform is transforming the way brands and retailers interact with and share product data in order to bring product transparency to the consumer.

Our team is unique because it’s comprised not only of tech engineers and data scientists, but food science, nutrition experts and product formulation specialists, that enable the enriched attribution capability of our tools. We’ve also attracted top senior executive talent with decades of leadership experience to help manage our rapid growth and scale.

Our Values:

As a team, we share a common set of values: We are innovative problem solvers. We believe in transparency, both in our product and in our work. We have curious minds and aren’t afraid to challenge the status quo. We value scientific inquiry. We aren’t afraid to take risks, and fail fast to learn fast and improve fast. We embrace uniqueness. We are lifelong learners and we value intellectual honesty.

Perks of the job:

• Unlimited paid vacation
• Flexible work hours
• Kitchen stocked with snacks, drinks, a kegerator and more!
• Casual, dog-friendly, open-layout workspace
• Company subsidized Health Insurance, and 401(k) and commuter benefits
• Competitive salary and stock options
• Catered team lunches every other week
• Mentorship opportunities
• Regular team events and happy hours
• Maternity/Paternity Leave