What you'll do

The Sales Operations Manager is a key role supporting the Sales team. The Sales Operations Manager will be a primary point of contact for the Sales Team, Customer Support, Marketing, Finance, Engineering and other departments. The Sales Operations Manager will be responsible for key sales reporting, tracking sales activity and assisting in some customer facing work to qualify leads and provide proposal and contract templates in response to requests from potential customers or inside Label Insight sales. The Sales Operations Manager will also be responsible for analytics of sales activity/productivity, Salesforce.com maintenance, and other sales support functions including defining evolution of integration of the CRM with Core systems. 

Responsibilities

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  Work with sales team to create and maintain a world-class sales culture, focused on delivering results by providing ongoing coaching and development in use of CRM and forecasting tools.;Strong, multi-year experience in working with Salesforce.com, HubSpot and other software experience a plus.

  
  


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  Develop an in-depth knowledge of Label Insight’s core products and utilize this knowledge to successfully lead Sales support operations by providing access to centralized pricing schedules, proposal templates, beginning contract templates, and other standard tools tied to sales activities.

  
  


• Responsible for the development and implementation of new processes and procedures for effective and efficient team operations.


• Complete forecasts, sales activity reports, and presentations in a timely manner.


• Serve as the main point of contact for Sales Team and address calls for most general business issues; escalate to SVP of Sales, as appropriate.


• Work closely with Sales and the pricing functions to address contract issues or concerns and to ensure the timeliness of contract review.


• Identify opportunities and weaknesses within territories/process and make proposals to create value and increase operational efficiency.


• Work effectively with internal support departments (Marketing, Customer Support, and Product Development) to develop effective sales strategies that promote sales to new and existing customers.


• Continuously research and remain knowledgeable of industry trends and competition.


• Able to respond to functional and technical elements of RFIs/RFPs & convey customer requirements to Product Management teams

Requirements

• 5+ years of successful sales operations and sales support experience with Bachelors degree in related field


• Proven ability to develop sales reports and analysis to support the management team 


• Proven ability to create, maintain and present regular (weekly, monthly, and quarterly) reports and develop ad-hoc reports to support strategic planning


• 2+ years of Salesforce.com administration


• Proven experience in building models or analyzing data in Microsoft Excel


• Track record in building and implementing new processes


• Demonstrated experience in managing large volumes of Data – migration, cleansing and import/export.