ABOUT US

Trunk Club (www.trunkclub.com) aims to build the best service known to man. We help our members build a personalized wardrobe so they never have to go shopping for clothes. We combine the expertise of personal stylists, a broad selection of designer apparel, and a customer-built technology platform to enable personnel and personalized service for our members.

Our team is based in Chicago, IL, Washington DC, Dallas, TX, Los Angeles, CA, New York, Charleston, SC and Boston, MA. We have grown from four to over 1000 since starting out in December 2009. We're actively looking to find amazing people to join our team. Are you interested?

ABOUT THE ROLE

The Sales Support Assistant Lead is responsible for providing an exceptional service experience while assisting in our on-site operations. You'll be on the front line, solving problems for our members and supporting our stylists in day-to-day account management and appointments.

WHAT YOU'D DO EVERY DAY

• Assist Sales Support Manager and Leads with all showroom responsibilities and supervise Sales Support Associates
• Provide remarkable support to our growing sales team by maintaining inventory organization and presentation and maintain knowledge of new and old product (know vendor names, styles, colors, etc)
• Coordinate inventory based on direction of Sales Support team leads and conduct training for Sales Support Associates
• Fold product from in-house appointments, run shelves, dry clean & steam wrinkled products as needed, process product damages (customer and vendor), re-tag products as needed, assist with unpacking/tagging/folding new product and stocking the shelves, as well as assist in receiving and stocking all supplies needed to run the sales office
• Assist with deliveries of new product and showroom supplies
• Process inbound and outbound custom garments and coordinate logistics of member purchase deliveries and returns
• Manage relationships with members to help make their lives easier and manage issues and inquiries via chat, email and phone calls; greet guests and assist at reception and delight customers with unbelievably considerate care and attention to detail
• Have the ability to be on your feet for most of your shift and moving around the office/stock room. This job requires occasional sitting, standing, walking, lifting, carrying, and pulling objects up to 20 pounds.
  

ABOUT YOU

• You're a great listener, and you are also highly comfortable articulating your point of view
• You make friends easily
• You routinely plan your day and organize your life
• You're a champion problem solver
• You're looking to learn and grow in a dynamic start-up environment
• You're a natural leader and prefer to work as part of a team
• People sometimes tell you that you are awesome
  

WHAT YOUR BACKGROUND MAY LOOK LIKE

• You have a bachelor's degree or relevant work and/or retail experience
• 1-3 years of key holder or supervisory experience
• Reliable for efficiency, accuracy and attention to detail
• Ability to learn quickly and multi-task, you can juggle several tasks with ease
• Proficient with Microsoft Word and Excel and have intermediate technical skills
• Dependable for providing essential support to a team and excellent communication
• Comfortable with working in a chaotic environment and work well under pressure
• Effective problem solver and able to navigate through any situation
• Positive attitude and eagerness to take on additional responsibilities