Senior Adoption Specialist
Do you feel like your work is making an impact? Are you spending more time asking for permission rather than creating results? In just a short few years, with hard work, talented teammates and a passion for the recruiting space Yello has become the premier technology at recruiting events. We are also involved in cutting edge mobile based recruiting. Our clients range in size from global to start up and even more impressive, our Interview Scheduling solution was named a Top HR Product of 2015 by Human Resource Executive Magazine. If you are looking for a company that has a “start-up” feel but with solid funding and stability then you’re a natural for Yello!
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
- Ensure clients are maximizing use of their Yello Solutions.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for advocacy.
- Lead client adoption calls and act as a consultant working to help clients leverage all that Yello has to offer.
- Offer a “train the trainer” solution to our clients who will then deliver your insights to the rest of their team
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify upsell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Program manage account escalations.
- Act as a product expert as you perform demos of the different features of our comprehensive software solution for both the campus and professional recruiting space.
- Act as consultative client liaison and provide expertise and support for client specific projects to define project scope, develop project plan, determine necessary resources and establish project timeline.
- Ability to manage multiple priorities simultaneously.
- 3-5 years of recruiting experience in the college, university or professional realm, but with the desire and hustle to embark on a new career challenge.
- Project management experience and a proven ability to meet deadlines
- Relatable nature to our clients that will come from your tenure in the recruiting field
- Demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame.
- Incredible attention to detail and ability to adapt quickly to our proprietary, solutions-driven recruiting software. Exposure to different ATS’ would be a huge plus.
- Excellent written, verbal and presentation skills.
Yello is the definition of a “work hard play hard” corporate culture. Our employees take their work very seriously as we are the trailblazers in our space, but don’t worry, you can always find a good video game match getting competitive during lunch time. Our dress is casual, we have one of the best views in the city, along with perks and benefits that are designed to promote work/life balance. Flexible work arrangements, sports league teams, free snacks and “beverages”, professional development programs, regular social events, discounted gym membership, matching 401K – we’ve got you covered. Our CEO, Jason Weingarten, and President, Dan Bartfield, always have their office doors open. You might even see one of them at the local karaoke bar now and then, but not to worry as they’ve been told not to quit their day jobs.
- Yello is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
- Candidates local to Chicago are preferred.
- You must be authorized to work in the United States, full-time, for any employer.
