PowerReviews delivers a leading Consumer Engagement Engine that helps more than 1,000 active brands and retailers worldwide engage with consumers everywhere at the moment of purchase. A true Software-as-a-Service that is easy to implement and customize, PowerReviews provides customer review and Q&A capabilities that are proven to drive sales, improve the customer experience, and create actionable insights.

Skills and Experience Necessary for the Role

• Bachelors degree and a minimum of 7-10 years work experience in a client services/account management role managing Fortune 1000 clients with multi-level organizations that have numerous business drivers and priorities.

• Experience in eCommerce or Saas

• Strong project management skills, time management and organizational skills with the ability to manage multiple projects and priorities at one time

• Outstanding oral and written communication skills

• An effective leader and team player with a high level of initiative and the ability to work well in a team environment

• Presentation (MS Powerpoint) and public speaking experience (executive level audience) including experience using web based presentation solutions

• Proficient in Excel and with Salesforce.com

• Positive, self-starter attitude with desire to exceed client expectations who is interested in working in a fast paced, start-up environment

• Attention to detail, highly organized, with an absolute focus on quality of work

• Able to travel up to 25%

• Authorization to work in the US

Requirements

• Maintain and develop existing client relationships for our largest Enterprise customers at both the executive and business sponsor levels through various levels of communication including on-site meeting, regular conference calls, web meetings and email communication.

• Develop and share marketing best practices to drive UGC submission volume and adoption of new PowerReviews products and services in a consultative manner

• Consult with clients to define key ROI measurement metrics that align to the marketing strategies and plans

• Identify opportunities for new features and product adoption in assigned client base and work to provide qualified leads to Sales.

• Management of issues or areas of improvement for customers to ensure they are getting the best results from the solution.

• Complete all required administrative functions for tracking customer communication, issues and metrics.

• Act as the client's advocate and primary escalation point at PowerReviews to ensure that all requests are addressed and completed on time.

• Act as a liaison between clients and Product Management organizations to ensure functionality enhancements are communicated to the product team and that customers are aware of new offering from the Product Management organization.

• Work with clients to defines successes and assist our marketing team with opportunities to publicize those successes.