Trustwave helps businesses fight cybercrime, protect data and reduce security risk. With cloud and managed security services, integrated technologies and a team of security experts, ethical hackers and researchers, Trustwave enables businesses to transform the way they manage their information security and compliance programs. Trustwave delivers automated, efficient and cost-effective threat, vulnerability and compliance management. Trustwave is headquartered in Chicago, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

Trustwave is looking for a self-motivated professional to join our growing team in this newly created position. As the Disputes Senior in the Chicago office, you will have a direct impact on the organization through the management of the Sales journey, and provide hands-on support as we seek to clarify, resolve & subsequently collect on outstanding invoices and contracts.

You will work with Sales, Delivery, Operations, Legal and Finance in order to seek resolution & closure on those clients that may have invoicing & collection issues. It is a hands-on role that will see you getting involved in a wide range of processes to understand them and implement improvements. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage and actively work with, in a hands on manner, the collection activities undertaken on clients that may be in dispute.
• Manage and ensure accurate and timely monthly and quarterly reporting for those accounts under review or in dispute
• Manage & report on those contracts which are being amended through the Order Change Process.
• Field and resolve inquiries from management and external auditors
• Continuously monitor the Company’s processes, identify and implement process improvements that generate efficiencies and improve the customer experience.
• Work on ad hoc projects as assigned by the Directors.

QUALIFICATIONS:

• Experience working in or with a fast growth high-tech international business.
• Private and public company experience preferred.
• Proven ability and desire to work effectively, delivering accurate results under tight deadlines, in a fast-paced, entrepreneurial, dynamic environment.
• Must be “hands on” and a proven and effective leader that garners trust and loyalty
• Excellent verbal, written communication and presentation skills
• Proficient in Microsoft Word and Excel
• Degree in a business related field, preferably finance or accounting

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

 

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave’s policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.