Senior IT Engineer (Windows)
HAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. When you work at HAVI, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.Responsibilities
The Senior IT Engineer is responsible for developing, implementing, and maintaining components of the technology architecture. By combining deep technical expertise with exceptional design and implementation skills, the Senior Engineer leads the delivery of technology projects and participates in defining the strategic technology direction. The person in this role works with business management and IT staff, identifies technology alternatives and specifies solutions that will meet business needs. This individual will provide technical leadership on both small and large projects and must demonstrate the ability to understand technical issues, develop recommendations, as well as gain competency with IT processes.
Primary responsibilities for the Senior Engineer will be to support Infrastructure Service in the following areas:
- Compute infrastructure (on premise, cloud)
- Virtualization infrastructure (VMware, Hyper-V, PowerVM)
- Storage platforms (Tintri, StorSimple, Hitachi, NetApp, EMC)
- Server Operating Systems (Windows, Linux, UNIX)
- Multi-forest Active Directory Implementation
- Office 365 Implementation and Support
Additional Responsibilities:
- Document solutions, systems, and procedures
- Consistently share solutions with peers
- Identify and suggest process and/or procedure improvements
- Deliver personal, customer focused and professional service
- Define new processes and procedures
- Troubleshoot complex system, application, and hardware issues
- Use external information to research and resolve issues when needed
- Work with external hardware and software vendors to resolve issues as needed
- Assist other technical teams as needed
- Perform routine system maintenance
- Tracking of assets
- Perform backups and restores
- Design, build and configuration of new hardware/software
- Document and maintain environment standards.
- Perform installation and configuration of software including operating system, patches, and 3rd party products.
- Drive completion of quality project deliverables, within time and budget
- Deliver projects for both IT and directly for the business
- Ensure quality control on all projects within area of responsibility
- Ensure documented commonly-used concepts, practices, and procedures are followed
- Deliver personal, customer focused and professional service
- Run meetings to discuss problems/solutions with stakeholders and peers
- Provide status and issue updates to senior management and peers as required
Desired Skills & Experience
- Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience
- IT Industry Certifications are a plus (MCSE, VCP, CCNA)
- Minimum 7 years of related IT experience in a highly virtualized environment
- Minimum 7 years of experience supporting Windows Server based infrastructure
- Experience as technical lead in field of expertise
- Experience implementing best-practice processes and procedures including ITIL
- Experience leading small & large projects that require interaction with the business
- Experience in environments with formal project management methodologies and practices
- Strong knowledge of local policies, rights, and standards as well as a solid grasp on how they come into play in the environment
- Ability to manage multiple issues, priorities, and goals
- Work effectively as an individual and as part of a team
- Demonstrate sound written, verbal, and organizational skills
Benefits
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
…our commitment to rewarding results
…the opportunity to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s success