At Morningstar, we believe in building great products in-house in a highly collaborative, agile environment where we focus on technical excellence, the user experience, and continuous improvement. Our technologists represent a range of skills and experience levels, but they all view their work as a craft and push technology’s boundaries to find new and better ways to serve investors.

Senior Operations Analyst at Morningstar
 The Group: The Morningstar Investment Management group consists of our investment advice, consulting, and retirement-solutions businesses. Through our investment advisory subsidiaries, we use our expertise in asset allocation, manager research, and portfolio construction to create innovative investment solutions for institutions, advisors, and their clients. 

The Role: We’re seeking a Senior Operations Analyst to join its investment operations team. This role will provide the highest quality operational service support for our Morningstar Managed Portfolios (MMP) program. This position is based in our Chicago office. 
Responsibilities 
• Manage and process daily operations queues utilizing custodian and internal systems. 
• Respond to RIA broker/dealer service inquiries including account setup, maintenance, and fee questions. 
• Call and email advisors with follow-up questions and problem resolution plans to ensure timely response to financial and non-financial items. 
• Partner closely with MMP’s client support team to ensure items are responded to and resolved in a timely manner. 
• Maintain exemplary working relationships with the custodians, home offices, and advisors that we partner with. 
• Provide operational support to other areas within Investment Management and support the seamless operation of our MMP. 
• Complete special projects as needed. 
• Contributes to continuous process improvement efforts and looks for smarter and better ways to serve clients. 
• Contributes to ongoing training sessions, stretch projects, and round-table discussions while developing a strong foundation of knowledge to build on and use in his/her Morningstar career. 
• Participates in the management of the ticket queue and appropriately assigns support issues to the broader operations and team based on knowledge and comfort level. 
• Oversees the maintenance of our knowledgebase to ensure it is current with respect to capabilities. 
• Serves as a mentor to more junior/inexperienced members of the team. 
• Coordinate the quarterly account statement and performance report generation and fulfillment. 
• Coordinate the monthly billing cycle including fee payouts to RIAs. 
• Monitor automated production processes, reports on metrics, and troubleshoot issues related to production. 
• Ensure all processes are fully documented, documentation is kept up to date, and operations are never at risk due to the absence of a single individual. 
• Identify opportunities for improving operational efficiency and reducing operational risk through the automation of operational tasks and/or improvement of existing processes. 
• Provide second-level product support by troubleshooting client issues and triage issues documented in the tracking system and ensures they are properly assigned and addressed in a timely manner. 
• Develop a thorough understanding of products/services to support operational processes and stays up to date on product changes, enhancements, and new releases. 
• Collaborate with team’s in Investment Management’s other offices. 
Requirements 
• Excellent attention to detail and accuracy. Integrity is a must in this role. 
• Strong organizational, time management and client service skills. 
• Demonstrated research and problem solving skills. 
• Five years + experience in the financial services industry. 
• Ability to work with multiple custodian and internal systems simultaneously 
• Good understanding of investment operations, financial markets, and the asset management industry is a plus. 
• Ability to pull back from daily tasks to assess workflow as a whole, offering suggestions to improve the team’s overall efficiency 
• A bachelor’s degree is required; a concentration in finance, or a related area, is a plus. 
• Series 65 considered a plus. 


Morningstar is an equal opportunity employer. 

 

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Why work with us
We’re an ambitious group, driven by our passion to make investing better. Imagining the next big thing is in our blood—it’s transformed us from a company with just a few employees in 1984 to a leading independent investment research company with a worldwide presence today.
Culture
There are no corner offices in our Chicago headquarters. In fact, there are no offices at all. At Morningstar, our open environment reflects our belief that anyone at any level can voice their ideas and take part in making them happen. You’ll see little of the typical corporate hierarchy here, with no rigid structures or barriers between people or teams. Morningstar employees enjoy a fluid work environment where they are given both the resources and opportunities to pursue a fulfilling career.
Perks & Benefits
Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.
Morningstar offers medical, dental, and vision coverage to employees and their families. Our philosophy is to provide access to excellent health care while maintaining low out-of-pocket costs.
Morningstar provides three tools to help employees maintain work-life balance—vacation, sabbatical, and leave. There’s no “use it or lose it” vacation policy at Morningstar. Employees take the time they need with their manager’s approval.
On top of the major benefits, we believe in preserving the little things that make a workplace friendlier. Some of these perks include: Casual dress every day, Open, egalitarian environment, Free beverages, Free bagels every Wednesday, Social events year-round, At-cost subscriptions to products for family members and friends, Employee discounts at selected merchants and retailers.

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