Established in 1998, Cars.com is one of Chicago’s original tech companies. Our online platform makes it easier for consumers to shop for, sell and service their cars. With our expert content, mobile app features, millions of new and used vehicle listings, a comprehensive set of research tools and the largest database of consumer reviews in the industry, Cars.com offers innovative products to connect consumers with dealers across the country. Change is in our DNA, and 2017 has been no exception! We've moved to a new Chicago HQ @ 300 S. Riverside, acquired DealerRater, the largest online ratings platform for car dealerships and became a free-standing, publicly traded company on the NYSE!

A true constant through the years has been the incredible culture we've created. Our employees have cultivated an environment leveraging technology, fostering innovation and embracing collaboration. We take pride in how Cars.com empowers our people to win and gain valuable experiences along the way!

The Site Adherence Specialist is responsible for interacting with internal and external customers to resolve adherence related matters according to the Cars.com site’s objectives and goals, in accordance with service level agreements.

The ideal candidate will be able to:

• Ensure all interactions with customers are resolved in a prompt, professional and personable manner.
• Diagnose, troubleshoot and resolve all phone and e-mail inquiries received from customers.
• Track and document all customer inquiries and resolutions through the case management system.
• Provide exceptional first point-of-contact customers service.
• Monitor partners and advertising messages through audits to establish a baseline and monitor for changes.
• Monitor ad content (ie, Disclaimers, Listings, Dealer & Vehicle Reviews) to ensure adherence to Cars.com brand standards.
• Collaborate with various internal departments to resolve issues.
• Escalate necessary issues with various internal teams.
• Perform other related duties as appropriate, to further the success of the Operations team.

• Excellent attention to detail and ability to communicate findings.
• Strong verbal and written communication skills.
• Excellent time management, organizational and prioritization skills
• Knowledge of  MS Office and Windows required, greater technical aptitude preferred
• Able to learn quickly and adapt to change
• Able to bring new ideas to fruition and continue to evolve the team’s function
• Sound judgment and decision making skills
• Diagnose, troubleshoot and resolve all phone and e-mail inquiries received from customers.
• Track and document all customer inquiries and resolutions through the case management system.
• Provide exceptional first point-of-contact customers service.
• Monitor partners and advertising messages through audits to establish a baseline and monitor for changes.
• Monitor ad content (ex. Disclaimers, Listings, Dealer & Vehicle Reviews) to ensure adherence to Cars.com brand standards.

 

• Collaborate with various internal departments to resolve issues.
• Escalate necessary issues with various internal teams.
• Perform other related duties as appropriate, to further the success of the Operations team.