Enova is an online financial services provider driven by technology and analytics. Since its founding in 2004, Enova has provided online loans to more than four million people on five continents. We’re proud of our global business model, which is driven by a smart and motivated workforce and a dedication to customer satisfaction.

Site Reliability Engineer (London) at Enova

Site Reliability Engineer (London)
Hours: 9:00am - 5:00pm (Monday-Friday)Location: Shoreditch, Central London

What you’ll be doing:Our Site Reliability Engineers provide automated solutions to business teams and work closely with every department to resolve issues, assist with root-cause analysis, and implement fixes for workaround requests. They also integrate new application-related utilities to meet business requirements, while continuously looking for ways to improve overall system performance.

The SRE team is uniquely positioned as a gatekeeper of Enova’s business-critical systems and acts as the technology operations backbone of the company – ensuring all back-end systems, front-end services, and business-critical processes are functioning correctly for successful enterprise operations.

Please note: all jobs have the potential to travel.

Your core priorities will be to:

  • Process customer service requests and meet established SLAs
  • Monitor the availability, latency, scalability and efficiency of all services
  • Assist with major incidents from identification and troubleshooting through to service restoration
  • Identify and automate manual workarounds and process improvements
  • Utilize Rails console to resolve customer account issues
  • Identify, document, and recommend solutions for bugs, processes, and feature enhancements
  • Perform periodic on-call duty as part of the SRE team

What you should have:

  • Proven experience with a programming language, i.e. Ruby, Perl, Python, Java, PHP or similar
  • Can balance and prioritize multiple projects/tasks and remain calm under pressure
  • Ability to write accurate and efficient SQL queries
  • Strong understanding of IT infrastructure (Linux or systems administration, network technologies, relational databases, web technologies, etc.)

Nice to have:

  • Previous e-commerce experience
  • Worked with monitoring tools like Datadog, New Relic, and Splunk
  • Experience with graphing/stats engines like Graphite, Mathematica or Cacti
  • An understanding of virtualization platforms like OpenStack, Amazon AWS, VMWare and Xen

About Enova:
Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

Company Reviews

The structured LevelUp curriculum — which is a month of programming assignments in different languages and a curated list of required reading — is one of the unique ways that Enova invests in making you a better programmer. Your assignments are evaluated by an instructor, as well as your peers, which facilitates improving and growing your skillset. If there is a topic that intrigues you, guaranteed, there is generally an expert in that area a few steps away. There are so many confident and skilled software engineers to talk to, your growth is only limited by your motivation."
Jill Lynch
Software Engineering Apprentice
at Enova
Enova provides its employees everything they need to succeed in their careers, including top talent, an engaging workplace, tons of awesome perks and benefits, and strong company values.
Shaan Sapra
Software Engineer
at Enova
Enova has amazing perks like free food, comfortable dress and summer hours, but the most notable benefit is the deep investment in learning and skill-building. Software new hires go through a 10-week, self-paced training program, which culminates in a full Ruby on Rails app of your design. After training, project team members help you take on responsibility and quickly get success under your belt. Opportunities to make changes abound at Enova, where the only limit to your impact is the need for sleep.
Michelle Waldorf
Software Engineer
at Enova
ENOVA = Fast + Flexible + Frictionless: my favorite F words!
Hakan Karagul
Business Analytics Manager
at Enova
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Why work with us
Being part of a global company like ours means you have lots of opportunities to shine. Our values encourage ownership and accountability, with a commitment to making sure the best answer wins, regardless of whose answer it is. We are a fun and innovative company full of talented people, constantly setting high expectations for ourselves and working our hardest to do even better.
Our philosophy is simple: Happy employees are more successful. When company culture is collaborative and open, we accomplish more together. So you can wear pretty much whatever you want, and you can help yourself to the virtually unlimited coffee, soda and snacks in our fully stocked kitchens. When you sit down at your desk, you’ll do it in front of your choice of Mac or PC, outfitted with all the accessories you need to do your best work. We believe that when you have the tools you need for success, everybody wins.
Perks & Benefits
Medical, dental and vision coverage • 401(k) matching • Commuter tax benefits • Tuition reimbursement • Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, dry cleaning, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Off-site events every month • Discounted gym memberships • Intramural sports • Pet insurance

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