Site Reliability Engineer (London)
Site Reliability Engineer (London)
Hours: 9:00am - 5:00pm (Monday-Friday)Location: Shoreditch, Central London
What you’ll be doing:Our Site Reliability Engineers provide automated solutions to business teams and work closely with every department to resolve issues, assist with root-cause analysis, and implement fixes for workaround requests. They also integrate new application-related utilities to meet business requirements, while continuously looking for ways to improve overall system performance.
The SRE team is uniquely positioned as a gatekeeper of Enova’s business-critical systems and acts as the technology operations backbone of the company – ensuring all back-end systems, front-end services, and business-critical processes are functioning correctly for successful enterprise operations.
Please note: all jobs have the potential to travel.
Your core priorities will be to:
- Process customer service requests and meet established SLAs
- Monitor the availability, latency, scalability and efficiency of all services
- Assist with major incidents from identification and troubleshooting through to service restoration
- Identify and automate manual workarounds and process improvements
- Utilize Rails console to resolve customer account issues
- Identify, document, and recommend solutions for bugs, processes, and feature enhancements
- Perform periodic on-call duty as part of the SRE team
What you should have:
- Proven experience with a programming language, i.e. Ruby, Perl, Python, Java, PHP or similar
- Can balance and prioritize multiple projects/tasks and remain calm under pressure
- Ability to write accurate and efficient SQL queries
- Strong understanding of IT infrastructure (Linux or systems administration, network technologies, relational databases, web technologies, etc.)
Nice to have:
- Previous e-commerce experience
- Worked with monitoring tools like Datadog, New Relic, and Splunk
- Experience with graphing/stats engines like Graphite, Mathematica or Cacti
- An understanding of virtualization platforms like OpenStack, Amazon AWS, VMWare and Xen
About Enova:
Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."
Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.