Your head honcho: Strategy and Operations Lead

Our S&O team:

Enova’s Strategy & Operation teams - or “S&O” as insiders commonly refer to them here - drive the business at both the operational and business levels. In addition to working cross functionally on the corporate side, S&Os work closely with our call center operations (think application support, loan processing, collections or customer service) to ensure optimization and anticipate any bumps in the road. To do this, they dive deeper into our existing processes and ask themselves lots of questions like, why are we doing this that way? Why don’t we try this? And, likely the most important question, how is this going to affect the bottom line of our business?

What you can expect:

• Creative, fast-paced, and demanding environment.
• Emphasis on innovation, optimization and data-driven decision making.
• Interaction with the executive team on a daily basis.
• Challenging work and opportunities to develop technical skills.
• High-growth team and company, which means ample opportunities for career advancement.
• Meritocracy, results driven environment.

What you’ll do:

• Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements.
• Interact and work with Enova senior leadership on a regular basis.
• Create and foster strong relationships with cross-functional teams within the organization.
• Evaluate vendor proposals, negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements.
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom line results. 
• Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions.
• Use intuition and experience to resolve operational issues on the fly.

Recent project examples:

• Research, identify, and onboard new mail vendor to improve Enova’s operational mail processes.

You’re right for this job if you have:

• Bachelor’s degree in Engineering, Business, or Finance. Our S&O team comes from a variety of backgrounds but are successful because of their ability to problem solve and think analytically.
• 1-3 years of tangible work experience dealing with process improvement, management consulting or data analytics.
• Demonstrate strong analytic thinking through excellent written and oral communication skills.
• High energy, team player, creative thinker, and strategic influencer.
• Demonstrated experience in working with broad cross-functional teams.
• Maturity and good judgment.  Skilled in negotiating, influencing others, analytical thinking, leading others, and executing and implementing projects.