As one of Chicago’s fastest growing technology companies and part of the revolutionary gig-economy, an unmatched staff experience is vital to Shiftgig’s success. We are actively working to strengthen our Specialist Advocate team and develop a world class staff support operation. As an Advocate, you are the front lines of Specialist communication—part human resources agent, part customer experience professional, and part technology troubleshooter.

What you’ll do:

• Assist Specialists with a variety of backgrounds, needs, and levels of technological proficiency across multiple channels of communication—phone, chat, and email
• Investigate and resolve payroll, tech, service delivery, and policy issues by understanding and navigating a complex and changing landscape of technology platforms
• Handle sensitive employment information with care and compliance
• Help improve develop and improve scalable processes in order to advance Shiftgig’s mission to connect millions of workers with millions of shifts
• Be an advocate for and champion of Shiftgig Specialists

 

Shiftgig Offers:

• The opportunity to make an impact in a high-growth environment
• Casual dress
• A great West Loop penthouse office with plenty of room to collaborate with an innovative team
• Pre-tax transit benefits

Hours:

• We're currently hiring for our morning shift 
• 6AM to 2PM, Monday through Friday 

Qualifications:

• Self-motivated – You get a kick out of doing great work
• Resilient – When the going gets tough, you kinda like it
• Curious – You are a natural investigator. You love getting to the root of the problem and developing smart, effective solutions
• Empathetic – You listen well and are emotionally intelligent. You communicate with understanding and grace
• A Master Communicator – You believe in the power of language. Your writing chops are solid and you’re a reasonably quick typist. You’re comfortable talking but understand that listening is where the real work is done

TO APPLY:

Please send your resume and answers to the below questions to [email protected]