System Support Administrator Tier 1
The Financial technology space "Fintech" space is booming and Guaranteed Rate is at the center of it. We are focused on automating the mortgage process for consumers. Imagine getting a mortgage with no email, no faxing, no stack of papers in 10 days or less instead of 30 or more!! If you have been through the process of buying a home, you know how amazing this will be. We are the #8 lender in the country and one of only 2 that is independent (not a bank) so we are in a good spot to win this race. We have already made tremendous strides and we are looking for someone who wants to help us finish the job and disrupt the entire industry.
Who is GR?
Guaranteed Rate is not your typical company and certainly not your typical mortgage company. We are young, technology driven, have tons of energy and we love what we do – get people and great priced mortgages alongside our impeccable customer service. We’re in a River North office with exposed brick and duct work, windows we can actually open during the summer and an open floor plan – no cubicle life here. The awesomeness doesn’t end there; we also have:
- Holiday parties? We got’em! Not just major holidays, any holiday…. Mardi Gras, Valentine’s Day, St. Paddy’s Day, Opening Day, Boxing Day (for our Canadian employee), Sweetest Day, Groundhog Day, etc.
- Game room, library and white board paint for collaboration – yeah, it’s awesome.
- Access to our free GR nurse practitioner. Psshh who needs a doctor’s appointment when our nurse can do it all? Did we mention the free part?
- 401k with some matching, Blue Cross health care coverage – yup, dental and vision too, short-term disability, life insurance – we got ya covered on this one, legal assistance – for a small monthly fee.
So what do we want from you?
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone.
- Documents ticket resolutions and workflow.
- Train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
What you’ll bring to the table.
- 2+ Years experience working in the technology support field
- Knowledgeable of Windows 7 and Microsoft products
- Ability to multitask and prioritize issues
- Good communication skills, both written and verbal
Nice to have:
- Prior networking or server management experience
- Has worked in a remote support environment before
More about Guaranteed Rate…
Guaranteed Rate is one of the ten largest retail mortgage lenders in the U.S. The company has become The Home Purchase Experts® by offering industry-leading self-service tools and low rate, low fee mortgages through an easy-to-understand process and unparalleled customer service. Headquartered in Chicago with approximately 175 offices across the U.S. and licensed in all 50 states, Guaranteed Rate has helped hundreds of thousands of homeowners with more than $65 billion in home purchase loans and refinances since 2000. Guaranteed Rate was ranked No. 1 in Scotsman Guide’s “Top Mortgage Lenders 2013” honors, and was recognized by Inc. magazine as the No. 4 private company job creator in the U.S. in 2013. Visit www.guaranteedrate.com for more information.
Office location: River North Chicago
Position reports to: IT Help Desk Manager