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Technical Operations Engineer (1st Shift)

Sorry, this job was removed at 10:28 p.m. (CST) on Tuesday, August 11, 2015
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Technical Operations Engineer (1st shift)

Tracking Code
1368-626
Job Description

Technical Operations Engineer

1st Shift: 8:00am – 5:00pm

 

Our Technical Operations Team:

Is uniquely positioned as a gatekeeper of Enova’s business critical systems; creating and maintaining stability and Reliability in a multitude of ways. Our Engineers monitor system processes related to back-end and front-end services to ensure they are functioning correctly. You’ll therefore work closely with all facets of the business and technical teams, performing root-cause analysis, implementing fixes for workaround requests, automating manual workarounds and continuously taking on ad hoc projects to improve system performance.

 

We speak this language:

Customer service, efficiency, automation, ownership, growth, and dedication

 

This is where YOU come in:

As a Technical Operations Engineer, you will:

  • Maintain a resilient, secure system for the application to meet established SLAs
  • Identify and automate manual workarounds and procedures and incident root causes.
  • Monitor availability, latency, scalability and efficiency of all services by Engineering Reliabilityinto systems.
  • Manage major incidents from service restoration to root cause resolution
  • Update knowledge base articles with the latest issue resolution information
  • Participate in system performance analysis and tuning, service capacity planning and demand forecasting with the Infrastructure Operations team.
  • Perform periodic on-call duty as part of the global team

 

You’re right for this job if you:

  • are a Jr. level systems administrator who is passionate about IT Operations
  • possess a good functional understanding of  Linux, SQL and Networking concepts
  • can perform performance tuning and troubleshoot ambiguous OpenSource software and infrastructure issues.
  • possess intermediary scripting skills in Shell, Perl or Python.
  • Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive.
  • have a Bachelor’s degree in Computer Science, Engineering, or equivalent.
  • have a good understanding of e-commerce system architecture and troubleshooting.
  • know how to get around in complex environments.
  • have excellent written communication skills

 

Kudos to you if you:

  • have experience in Configuration Management solution like Chef or Puppet.
  • have previous e-commerce experience
  • are familiar with installing and configuring OpenSource software (Debian, Postgres, rabbit, etc) and compiling stuff from source.
  • have an understanding of virtualization platforms like OpenStack/ Amazon AWS, VMWare and Xen
  • have worked with one of the following monitoring and log engines (Zenoss, Nagios, New Relic and Splunk)
  • are familiar with Open Source technologies such as PostgreSQL and Ruby, Rails, etc.
  • have experience with Graphing/Stats engines like Graphite, Mathematica or Cacti

 

Job Location
Chicago, Illinois, United States
Position Type
Full-Time/Regular
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Jasmine Kent
Diversity, Equity and Inclusion Lead
INCLUSION DRIVES INNOVATION
Embrace individuality, fuel success
Kent said Enova takes a strategic approach when it comes to diversity. By focusing on gathering employee survey data, supporting a DEI council and creating inclusive hiring practices, the company aims to help everyone feel intrinsically valued, which ultimately drives business success. “If team members are free to be who they are, they’re empowered to come into work each day and share their unique gifts,” Kent said.
Kent said Enova takes a strategic approach when it comes to diversity. By focusing on gathering employee survey data, supporting a DEI council and creating inclusive hiring practices, the company aims to help everyone feel intrinsically valued, which ultimately drives business success. “If team members are free to be who they are, they’re empowered to come into work each day and share their unique gifts,” Kent said.
We aim to cultivate a culture in which people can show up as their authentic selves.
Adam Behrens headshot
Adam Behrens
Head of Talent Development
FOCUS, (ON WHAT MATTERS)
Intentional professional growth
Focus is the crux of Enova’s professional growth culture. “I know everyone at Enova can clearly state what they are working toward and why,” Behrens said. This focus manifests itself as year-round planning. “We set our professional and personal goals,” said Behrens. Planning includes self-grading and opportunities for building skills as a group. “We are intentional about making sure we are appropriately involved in each other’s projects — like our Emerging Talent initiative and highlighting career stories,” said Behrens. “This builds empathy, but honestly, we also love working together.”
Focus is the crux of Enova’s professional growth culture. “I know everyone at Enova can clearly state what they are working toward and why,” Behrens said. This focus manifests itself as year-round planning. “We set our professional and personal goals,” said Behrens. Planning includes self-grading and opportunities for building skills as a group. “We are intentional about making sure we are appropriately involved in each other’s projects — like our Emerging Talent initiative and highlighting career stories,” said Behrens. “This builds empathy, but honestly, we also love working together.”
People at Enova are eager to help and generous with their time. The entire People team is open and supportive of each other, regardless of department.
Nan Xia
Strategy and Operations Manager
PEOPLE COME FIRST
Build relationships, prioritize your life
According to Xia, Enova offers ample opportunities for teammates to connect and unwind. In addition to numerous employee resource groups, the company offers a healthy view on work-life balance and four weeks of paid sabbatical leave for long-term team members. Xia said these perks are only possible because of Enova’s people, whom she considers “highly adaptive” and always willing to embrace new challenges.
According to Xia, Enova offers ample opportunities for teammates to connect and unwind. In addition to numerous employee resource groups, the company offers a healthy view on work-life balance and four weeks of paid sabbatical leave for long-term team members. Xia said these perks are only possible because of Enova’s people, whom she considers “highly adaptive” and always willing to embrace new challenges.
I feel fortunate to have talented colleagues who are willing to share their knowledge and experience with me.
Adam Behrens headshot
Adam Behrens headshot

What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

View full list of perks + benefits
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