Technical Support Intern
We are looking for a highly motivated and detail-oriented Technical Support Intern.
This position involves interacting with our users as they use our platform, troubleshooting and resolving any technical or user experience issues a user is facing, working with our development team on quality assurance testing along with new product releases, and most importantly, being a brand ambassador as you support our users.
Your day-to-day responsibilities will include, but are not limited to:
- Answering inbound phone calls to our customer service line
- Troubleshooting technical issues with users
- Providing speedy responses to technical support inquiries
- Interacting with users via live chat on our platform
- Utilizing our help desk software to manage incoming support tickets
- Provide timely updates to users on issues you're looking into
- Interfacing with our development team on bugs, patches, and new feature releases
- Performing quality assurance testing on bug patches and new features before they go live
- Conducting technical training and onboarding with new users
You do not need to be a technical expert for this role. Training is provided and you'll be well versed in resolving any issue a user might face. This is an exciting job because you'll be working with users all over the world (from the US to Australia to India to Nigeria to Mexico to the UK and the list goes on!) No two days are the same and it's always action-packed. Plus, you'll be part of a fast-growing team, working on an amazing product, and helping people interview for jobs!
REQUIREMENTSQualifications and characteristics that will make you successful in this role:
- Superior communication and presentation skills
- Friendly and upbeat personality
- High energy-level
- Willingness to go above and beyond for our customers
- Strong interpersonal skills to work well in a team environment
- Solid writing skills
- Strong organizational skills
- Ability to follow directions and complete assignments on time
- Pay huge attention to detail
- Natural ability to build rapport with customers
- Love talking to people
- Learn new processes and strategy quickly
- Critical thinking to address real-time challenges
- Tech-savvy and quick to adopt new software
- Passion, passion, and more passion
If you're looking for an exciting place to work, apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.