Telecom Manager
Telecom Manager
- Tracking Code
- 1555-626
- Job Description
Telecom Manager
Reports to: Director of IT
Our Telecom team:
Enova’s Telecom team creates the tools and telephony infrastructure that are used by our entire company, including our 500+ person Contact Center. We troubleshoot across the entire stack, while leveraging strong problem solving and analytical skills to ensure the reliability of all of our systems.
We speak this language:
We’re passionate about picking the best technologies for Enova – and we use everything from open source software and cloud solutions, to commercial tools. As a growing company we have multiple circuits, thousands of phones in our office and contact centers, and handle millions of calls a year. And our Telecom team is responsible for it all.
This is where YOU come in:
- Directly lead a team of 4 in setting the architectural direction and implementation of telecom infrastructure projects related to improving and stabilizing our Contact Center operations.
- Ensure compliance within our infrastructure while utilizing long-term, holistic solutions.
- Effectively communicate and manage internal and external relationships with various teams and vendors.
- Act as an escalation point and technical resource for the team, while helping them to focus on delivery and managing stakeholder expectations and requirements.
- Perform gap analyses to assess current and future business needs.
You’re right for this job if you:
- Have 3-5 years of management experience
- Have extensive experience managing Telecom carrier relationships
- Have great verbal and written communication skills
- Have a good understanding of local area networking
- Have good working knowledge at VOIP platform management
- Understand Contact Center reporting needs
- Are familiar with the integrations of multiple vendor voice platforms
- Are passionate about expanding personal knowledge and staying on the cutting edge of technology
- Have experience in a high availability, scalable environment with multiple locations
Kudos to you if you:
- Have Unix shell scripting skills
- Have Linux experience
- Have Experience with Asterisk
- Have Experience with the Genesys Platform
- Job Location
- Chicago, Illinois, United States
- Position Type
- Full-Time/Regular