Position: Trust and Safety Quality Control Agent

Location: Chicago Loop

Pay Rate: $12/ hour

Shift: T-Sat, 12pm-8:30pm

About Raise

Raise started with a simple idea—that people don’t dream about saving money, they save money to realize their dreams. An infectious and powerful concept, Raise offers the opportunity for everyone to live a life of more.

Our marketplace gives consumers the chance to unlock the value in their gift cards. Members can sell their unwanted gift cards for cash and buy gift cards to save at their favorite stores. We help put purchase power back into the hands of consumers, and that’s what giving yourself a raise is all about.

About The Position

In order to maintain a high quality marketplace, the Raise Trust and Safety team works to verify all incoming product before it becomes available to the consumer. This requires precision, attentiveness, and speed. Quality Control Agents are responsible for carrying out this process. Agents must remember and understand the complexities of approval for each individual brand we offer. Quality Control Agents are required to maintain communication with their team and management in order to increase productivity.

Responsibilities

• Work in a collaborative environment
• Verify the validity of gift cards listed on the marketplace
• Provide quality control and assurance to members
• Prevent fraudulent product from reaching the marketplace
• Report to supervisors face-to-face, as well as through chat and email
• Attend performance reviews with an open and engaged attitude in order to improve your success as an agent
• Attend weekly meetings to enhance performance and understanding
• Act as a liaison with other departments to answer questions they may have related to our duties
• Conduct preliminary risk assessments

Skills & Qualifications

• Communication: clear, effective, and efficient written and verbal communication skills
• Time management: prioritize and manage time effectively, and commit resources to tasks
• Analytical thinking: ability to understand overall visions and minute details
• Problem solving: anticipate, address, and solve problems quickly and efficiently
• Interpersonal skills: relationship building and understanding of internal and customer concerns
• Microsoft Office Suite, including Excel, Google Docs & Google Sheets, proficiency required
• Data Entry competency
• Attentiveness to details
• 55 WPM minimum typing speed
• Associate's or Bachelor’s degree required

Perks

• Comprehensive benefits package including health, dental, vision, 401(K) with match, disability and life insurance
• Minimum 15 days PTO plus 11 paid holidays
• Raise Gives Back- 8 paid hours allotted annually for volunteer opportunities
• Pre-tax commuter program
• Paid parental leave
• $5,000 adoption credit
• Breakfast and healthy snacks provided every day and catered lunch on Fridays

Apply Today

Equal Opportunity Employer M/F/D/V

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