We exist to help you enjoy the moments most important to you and yours by inspiring satisfying, stress-free meals fit for the way you live. We use the power of cooking to bring people together as the cornerstone of realizing each person’s full potential–in the home and in life.

Part of Berkshire Hathaway, Pampered Chef is the premier direct seller of high-quality kitchen tools. At cooking shows, our independent consultants help guests use our unique products to prepare simple and delicious recipes while sharing tips and techniques to make everyday cooking easier and faster.

WORK HAPPY:

Whether the cook in the kitchen is a future Emeril or a toddler helping to make chocolate chip cookies, (licking the spoon), chances are Pampered Chef has a better, faster, and more delicious way of getting things done in the kitchen. We sell our superior quality, innovative collection of prepping, cooking and serving products through a network of over 42,000 direct sales consultants throughout the US, Canada and Germany. Millions of customers use our products every day. Each of our 450 HQ coworkers from product designers, supply chain specialists to ecommerce developers are committed to bringing the best to our customers. And have fun doing it!

 

Established in 1980 by Doris Christopher, Pampered Chef was acquired by Berkshire Hathaway in 2002, a sure sign of our growth potential. In 2014, Tracy Britt Cool, a key member of Warren Buffett’s team, joined as our CEO to lead our transformation into a progressive, open door, cutting edge workplace. We believe happy coworkers are the best coworkers and are committed to keeping creativity, innovative solutions and customer engagement top of mind. Pampered Chef is pushing the boundaries for our customers, consultants, and coworkers.

MAIN COURSE (Job Responsibilities):

Using a combination of in-person and virtual methods we need our researcher to help our UX, product, and engineering teams better understand consultant and customer needs, challenges, and opportunities for our mobile app, consumer website and consultant-support tools.   Support the technology department through competitive assessments, sharing cross-team updates, and supporting product launches and field deployment.

                                           

  • Develop and conduct a wide variety of quantitative and qualitative feedback sessions, online experiments (A/B testing), surveys, and ethnographic research.
  • Collect, analyze, and synthesize feedback via written reports, oral presentation, visual assessments, and digital journey maps.
  • Create, maintain, and act as subject matter expert for research and usability findings.
  • Closely partner with Insights team to align on research plans, share findings, and guide specific plans to use technology to solve identified opportunities.
  • Understand complex technical and business requirements guiding potential solutions.
  • Document existing business and technical processes to help support feature development.
  • Facilitate communication across technology teams by creating and sharing group newsletter and supporting knowledge sharing and event coordination.
KEY INGREDIENTS (Position Requirements):
  • Bachelor’s degree required. Preference for Human Factors, Visual Design, or Computer Science degrees.
  • Portfolio demonstrating 3+ years research experience in ecommerce, SAAS, or technical focus, and the ability to discuss project contributions and outcomes
  • Creative and collaborative problem solving skills
  • Ability to communicate, defend, and build consensus across diverse teams regarding consultant and customer beliefs and needs
  • Desire to contribute to a team environment that’s fun, productive and leverages each person’s talents
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Why work with us
Key to our success is a happy and valued workforce; with the unique opportunity to do work we’re passionate about outside our team charter and day-to-day responsibilities. We believe in trusting and empowering coworkers and we value ideas and input from all levels of our organization.
Culture
The goal of our corporate culture is to strengthen operational excellence, work collaboratively, and continue to improve our coworker, consumer, and consultant experience. As an Agile environment with open work areas you're provided the freedom to be creative, innovative and communicate efficiently. Come take your career to the next level!
Perks & Benefits
Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.
We get to mix it up! PC has offices in Addison and in downtown Chicago. Some of our roles will have the opportunity to work in the Chicago office full time, part time, or on occasion.
We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!
We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.
Most importantly, Pampered Chef has a strong, proven history of bringing fun to cooking, creativity to recipes, and sharing to family and friends around the table.

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