Top Customer Success Jobs in Chicago, IL
The Customer Success Associate at Cleo works directly with customers to ensure satisfaction, growth, and retention. Responsibilities include engaging customers in continuous dialogue, updating them on product innovations, managing small expansion opportunities, and conducting account reviews.
Customer Success Business Consultant responsible for driving client enablement of Quantum Metric platform, providing training, developing consultative relationships, and driving improvement to customer business results through data analysis and insights.
Client Strategy Manager at PwC responsible for driving internal account management efforts for priority accounts, collaborating with a team of partners and Client Relationship Executive to drive business development and relationship-building efforts. Requires extensive abilities in managing client needs and developing new business opportunities.
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Manage the daily relationship with call center vendor operations, ensure optimal service levels and quality, identify friction in customer experience, onboard/offboard vendor on systems, collaborate with internal teams, and lead an in-house workforce. Requires 5+ years of vendor and call center management experience, ability to travel, leadership skills, and financial services expertise.
Join the dynamic and forward-thinking Loom (Atlassian's) Loyalty Advocate team, where you play a pivotal role in empowering customers to revolutionize their communication strategies. Responsibilities include driving end-to-end success, renewal and growth leadership, strategic alignment with customers, data-driven decision-making, advocacy for customers, leveraging customer metrics, and contributing to team growth. The role requires a strong commercial orientation, negotiation expertise, and adaptability in a fast-paced environment.
Ontra is seeking a Customer Success Director to join its growing Contract Automation team. The role involves collaborating cross-functionally, managing customer relationships, facilitating onboarding processes, and resolving complex problems. The ideal candidate should have 8+ years of customer success experience, particularly in the financial services sector, strong communication and presentation skills, attention to detail, and a growth mindset.
As a Customer Success Manager, Enterprise at Sprout Social, you will be responsible for managing business relationships with enterprise customers, driving product adoption, and inspiring customer loyalty. This role requires at least 4 years of experience in Customer Success in B2B SaaS/software with proven success in managing an Enterprise book of business.
The Customer Success Director will be responsible for developing and maintaining a portfolio of Customer Success accounts, leading strategic business planning, managing operational aspects, growing and mentoring a team, and driving customer outcomes at US Public Sector managed accounts. The role requires a minimum of 10 years in a leadership role at a high performing consulting company, expertise in US Public Sector especially in Healthcare and Finance, and the ability to work in the GCC.
Handle customer requests and feedback via phone and email through Salesforce. Provide accurate, quick, and professional assistance to enhance customer experience. Work independently and as part of a team in a fast-paced environment.
As a Conversational AI Designer, responsible for end-to-end automated conversational experiences, training, testing, and tuning conversations, evaluating AI capabilities, documenting design, and managing risks.
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