Top Remote Customer Success Jobs in Chicago, IL

Deliver program consulting services to Qualtrics customers to shape world-class CX programs. Interact with client stakeholders, understand business needs, and guide program development. Collaborate with teams to expand Qualtrics' footprint and drive growth.

The Customer Experience Associate is responsible for handling customer issues, training customers on platform use, and documenting incidents. They will work via chat, phone, and email to provide support and aim for customer satisfaction. Responsibilities include ticket handling, building trust with customers, de-escalating situations, and providing feedback for product improvements.

The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers. They drive user adoption, provide thought leadership, resolve issues, and contribute to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, driving customer adoption and retention, and serving as the voice of the customer for product enhancement. The role also involves staying current on industry trends, providing thought leadership, and achieving milestones in customer growth and satisfaction.

Client Strategy Manager in Sales team responsible for internal account management, business development, and relationship-building efforts. Focus on positioning and driving growth for the PwC brand.

As a Customer Support Analyst at Arity, you will be the first point of contact for customer inquiries and issues. You will use technical tools and knowledge to investigate and resolve issues, collaborate with different teams, and ensure customer satisfaction. Key responsibilities include triaging cases, learning about Arity products, providing updates to customers, contributing to organizational goals, and developing automation for repetitive tasks.

Collections Representative specializing in managing overdue loan payments, negotiating payment plans, and addressing customer concerns with empathy and professionalism. Requires 1+ year of collections experience and proficiency in phone communication.

The Investor Specialist at Inspira Financial is responsible for providing service and support to individual clients and institutional relationships regarding investments. The role involves answering client inquiries, managing the client experience, and collaborating with internal departments to resolve requests.