Top Remote Customer Service Representative Jobs in Chicago, IL

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.

Lead and coach remote customer service and call center teams to ensure high-quality support, efficient scheduling, timely escalations resolution, and improved first-call resolution. Monitor performance metrics (CSAT, NPS), develop scripts and workflows, train staff, and drive data-driven improvements in service standards.