Top Remote Customer Service Representative Jobs in Chicago, IL

Provide support to accountholders via phone, educating them on healthcare reimbursement accounts, ensuring compliance, and delivering excellent customer service. Handle inquiries, resolve issues, and navigate online tools while maintaining member privacy.

As a Bilingual Customer Service Representative, you'll provide exceptional service via phone, respond to client inquiries, and maintain accurate records while excelling in a fast-paced remote environment.

Customer Service Representatives assist clients in financial hardship programs through calls, providing solutions, maintaining relations, and ensuring high-quality service while meeting performance expectations.

The Bilingual Customer Service Representative will assist English and Spanish speaking clients with software usage, business operations, and support inquiries, handling over 100 calls a day.

Lead and coach remote customer service and call center teams to ensure high-quality support, efficient scheduling, timely escalations resolution, and improved first-call resolution. Monitor performance metrics (CSAT, NPS), develop scripts and workflows, train staff, and drive data-driven improvements in service standards.