Top Remote Customer Service Representative Jobs in Chicago, IL

Provide phone-based support and education to accountholders on FSAs, HSAs, COBRA and related products. Resolve issues, guide customers through online tools, protect sensitive data, meet quality standards, and may be cross-trained for chat/email/text. Complete mandatory training, pass an 85% product exam, and meet service goals.

The Customer Service Representative manages client interactions, providing support through high volume phone calls, resolving issues, and maintaining strong client relationships while working remotely.

The Bilingual Customer Service Representative provides support to clients in financial hardship programs, ensuring exceptional service, problem-solving, and effective communication while managing client requests in a remote call center environment.

Provide bilingual (English/Spanish) phone and email support to policyholders and agents: answer/return calls, resolve complaints, process requests, scan/index documents to OnBase, mail outgoing correspondence, monitor fraud trends, assist investigations, complete assigned projects, and participate in ongoing product/process training.

Participate in a 4-week training program, then handle inbound customer calls: answer questions, process payments, create payment plans, update accounts, and deliver empathetic, accurate service via phone and written communication.

Provide licensed insurance customer support across phone, email, chat and text. Handle post-purchase tasks: billing, endorsements, coverage adjustments, renewals, retention and cross-sell opportunities. Navigate multiple carrier portals, collect documentation, monitor book of business, and resolve complex inquiries to reduce churn and support agents.

Assists customers by answering inquiries, resolving complaints, processing orders, returns, refunds, exchanges, and payments, and tracking shipments or service requests. Documents interactions, updates account information, recommends products or solutions, escalates complex issues, and collaborates with internal teams. The role requires strong communication, problem-solving, organization, computer, and customer service skills while meeting quality and productivity goals.

Provides timely, professional customer support through phone, email, chat, and other channels. Responsibilities include answering questions, resolving complaints, processing orders and account requests, documenting interactions in CRM systems, following up on issues, escalating complex concerns, and coordinating with internal teams. The role emphasizes empathy, communication, accuracy, problem-solving, confidentiality, teamwork, and meeting customer satisfaction and productivity standards.

The Customer Service Representative assists YMCA members by answering inquiries, processing memberships, resolving issues, and ensuring satisfaction.

The Customer Service Representative will assist YMCA members through inquiries, program information, membership registrations, and resolving concerns, providing excellent support.

The Customer Service Representative will provide support via phone, email, and live chat, resolving customer inquiries and ensuring satisfaction. Responsibilities include managing accounts, processing orders, and tracking performance metrics in a fully remote environment.