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Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide.
As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem.
This role is within CGI's Customer Experience and Technical Support function. A successful incumbent is expected to (i) Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines, and (ii) Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines. Requires 5-10 years of automated vehicular gate opener installation or service experience; recent installation or service experience (2 years support in the field) and a minimum of a High School Diploma or GED Equivalent
Coordinator, Commercial Support Representative - Remote Essential Duties:

• Provide LiftMaster dealers/installers with specialized technical assistance in the installation and support of LiftMaster Commercial Product lines
• Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
• Maintain a high level of customer service
• Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
• Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
• Escalate any reported product quality problems and customer complaints
• Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
• Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
• Protect CGI's reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Coordinator, Commercial Support Representative - Remote Qualifications:

• High School Diploma or GED Equivalent
• Telephone Entry Systems/Access Control - Tech Support: 5-10 years of experience in the Telephone Entry System Industry; In field installation, servicing, and/or troubleshooting Telephone Entry Systems. Experience with LiftMaster Telephone Entry Systems preferred.

Or
Commercial Gate Operators - Tech Support: 5-10 years of experience in the Commercial Gate Operator Industry; In field installation, servicing, and/or troubleshooting Commercial Gate Operators. Experience with LiftMaster Commercial Gate Operators preferred.
Or
Commercial Door Operators - Tech Support: 5-10 years of experience in the Commercial Door Operator Industry; In field installation, servicing, and/or troubleshooting Commercial Door Operators. Experience with LiftMaster Commercial Door Operators preferred.

• Strong verbal and written communication skills;
• Proficiency in Microsoft Office Suite
• Strong typing skills;
• Mechanical and logical aptitude

• Ability to travel up to 10%
• Preferred Qualifications: 2+ years of College or Technical School, Prior experience supporting CGI Commercial products including installation and troubleshooting; 5+ years of Gate operator installation or service; previous access control experience and trouble shooting

The pay range for this position is $22.45 - $25.00; hourly base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.