Top Remote Customer Success Manager Jobs in Chicago, IL
The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers. They drive user adoption, provide thought leadership, resolve issues, and contribute to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, driving customer adoption and retention, and serving as the voice of the customer for product enhancement. The role also involves staying current on industry trends, providing thought leadership, and achieving milestones in customer growth and satisfaction.
Responsible for managing steady state activities for non-enterprise clients, ensuring strong data quality, providing support, and leading product trainings to achieve customer success. Troubleshoot technical issues, coordinate with internal teams, and build long-term client relationships. Join a newly formed Customer Success Management team within Arcadia's Customer Management division.
Customer Success Manager at LeanIX responsible for retention, onboarding, expanding customer accounts, consulting projects, and translating customer feedback into product requirements. Requires 3+ years of consulting experience in IT Management projects, knowledge of Gainsight or Totango, and strong English language skills.
As a Customer Success Manager, Enterprise at Sprout Social, you will be responsible for managing business relationships with enterprise customers, driving product adoption, and inspiring customer loyalty. This role requires at least 4 years of experience in Customer Success in B2B SaaS/software with proven success in managing an Enterprise book of business.
Join Keeper Security as a Customer Success Manager Level 1, responsible for growing revenue through client accounts using cybersecurity solutions. Support client interactions, negotiate contracts, establish business goals, and provide technical guidance for password protection. Manage customer success and advise on best practices for cybersecurity. Collaborate with Keeper Security teams to resolve technical issues and build strong customer relationships.
Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!
Join Keeper Security as a bilingual Customer Success Manager to expand client relationships in the cybersecurity industry. Communicate with Spanish and/or Brazilian Portuguese speaking customers, negotiate contracts, and provide technical support on cybersecurity solutions.
Customer Success Manager role at Kalderos focused on ensuring a positive customer experience, providing support for Kalderos' applications, and developing process improvements for effective operations scale.
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Recruit and lead covered entity stakeholders through the adoption and production use of drug discount and rebate products. Support operations to achieve customer satisfaction and growth, driving retention and expansion of the covered entity network. Proactively engage stakeholders, troubleshoot issues, ensure full adoption of solutions, and monitor success through key metrics.
Seeking a Customer Success Manager to manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high satisfaction, and successful use of Applied EPIC & extended solutions. Responsibilities include providing first-class customer service, collaborating with internal teams, developing account plans, leading business reviews, and driving communication and advocacy with other departments. Requires 2-3 years of experience in Customer Success roles and expertise in Customer Success best practices, along with strong communication and organizational skills. Bachelor's degree in Information Science or related disciplines.
Join the dynamic and forward-thinking Loom (Atlassian's) Loyalty Advocate team, where you play a pivotal role in empowering customers to revolutionize their communication strategies. Responsibilities include driving end-to-end success, renewal and growth leadership, strategic alignment with customers, data-driven decision-making, advocacy for customers, leveraging customer metrics, and contributing to team growth. The role requires a strong commercial orientation, negotiation expertise, and adaptability in a fast-paced environment.
Senior Customer Success Manager responsible for maximizing usage, value, and product satisfaction of Public Safety software for California Strategic Customers. Hybrid role focusing on new business transition, value creation, and customer satisfaction. Responsibilities include aligning Motorola Software to agency outcomes, developing strong customer relationships, and influencing decision-making processes.
Senior Customer Success Manager at Motorola Solutions, responsible for maximizing usage, value, and product satisfaction for Public Safety clients nationwide. Key responsibilities include aligning Motorola Software to agency outcomes, building strong customer relationships, and providing recommendations based on public safety best practices.
Client Success Manager at VideoAmp responsible for post-sale servicing, client retention, and delivering client value in the AdTech and TV space. Duties include client relationship management, customized strategies development, client onboarding, data analysis, and client value optimization.
As a Manager of Customer Success Management at ServiceNow, you will lead a team of Customer Success Managers to accelerate platform adoption and improve customer results. Responsibilities include improving technical health, deployment, and adoption activities for customers, coaching team members, and ensuring customer needs are met.
The Senior Director of Customer Success is responsible for leading a team of Customer Success Managers (CSMs) to drive client adoption, retention, account growth, and overall satisfaction
As the Director Customer Success, Covered Entities, you will lead the market success of Kalderos Drug Discount Management solutions for covered entities, ensuring transparency and trust in drug discount programs. You will manage a team and support operations to drive customer satisfaction and growth.
Responsible for ensuring the success of Cloudflare's largest Enterprise customers through post-sale experiences. Requires strong relationship-building skills, product knowledge, project management abilities, and a high degree of empathy.
The Senior Manager, Customer Success at ServiceNow will be responsible for developing and maintaining a portfolio of Customer Success accounts, leading business planning, managing operational aspects of the portfolio, developing a team of Success Architects, and driving high customer satisfaction and profitability. The role requires a minimum of 10 years in management consulting and/or architecture leadership roles in technology-enabled transformations in the Professional/Customer Services sector.
The Customer Success Director will be responsible for developing and maintaining a portfolio of Customer Success accounts, leading strategic business planning, managing operational aspects, growing and mentoring a team, and driving customer outcomes at US Public Sector managed accounts. The role requires a minimum of 10 years in a leadership role at a high performing consulting company, expertise in US Public Sector especially in Healthcare and Finance, and the ability to work in the GCC.
Ontra is seeking a Customer Success Director to join its growing Contract Automation team. The role involves collaborating cross-functionally, managing customer relationships, facilitating onboarding processes, and resolving complex problems. The ideal candidate should have 8+ years of customer success experience, particularly in the financial services sector, strong communication and presentation skills, attention to detail, and a growth mindset.
The Technical Customer Experience Manager will work with various teams to ensure customer needs are met, troubleshoot technical issues, provide training, and produce service reports. The role involves building positive customer relationships and identifying system issues for improvement.
The Senior Manager of Customer Success at ServiceNow is responsible for developing and maintaining a portfolio of Customer Success accounts, leading business planning, contributing thought leadership, managing operational aspects, growing and mentoring a team, building executive relationships, supporting pre-sales activities, and driving CS renewals and upsells.
The Customer Success Associate at Cleo works directly with customers to ensure satisfaction, growth, and retention. Responsibilities include engaging customers in continuous dialogue, updating them on product innovations, managing small expansion opportunities, and conducting account reviews.
Lead the North American Customer Success Engineering team at Cloudflare, ensuring customer success by developing specialists, building relationships, and driving adoption of Cloudflare solutions. Collaborate with various teams to align customer strategies and deliver great outcomes. Mentor and guide team members for successful client engagements. Responsible for customer adoption, retention, and satisfaction across all solution areas.
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