Top Remote Customer Success Manager Jobs in Chicago, IL

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

Lead technical delivery and governance for enterprise ServiceNow implementations, providing architecture, standards, training, risk escalation, stakeholder communication, and client advisory. Drive solution design for CSM and ITSM, mentor engineers, and ensure successful implementation across large-scale engagements.

Manage and grow strategic customer relationships post-implementation, create joint success plans, run executive business reviews and workshops, recommend workflow changes, and coordinate cross-functional teams to ensure customers realize value from Samsara's IoT platform.

Partner with Strategic Account Managers to manage post‑sales relationships for large enterprise clients: drive product adoption, conduct executive business reviews, run data-driven programs, coordinate cross‑functional teams, mitigate churn, identify expansion opportunities, and feed customer insights to Product, Engineering, Revenue, and Finance to improve retention and ROI.

Manage relationships and overall satisfaction for assigned SailPoint accounts. Coach clients on IdentityIQ and SailPoint solutions, monitor usage and risks, provide strategic insights and status updates, identify expansion opportunities, ensure contract renewals, and act as a customer advocate to drive success and retention.

Serve as primary relationship manager for airline clients and vendor couriers, overseeing day-to-day operations, SLAs, and escalations. Produce QBRs and performance reports, leverage data and AI to improve logistics and ETA accuracy, partner with Product and Engineering on feature requests, and optimize vendor courier networks to drive operational efficiency and customer satisfaction.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

Serve as the primary post-sales advisor for North American industrial customers, driving onboarding, adoption, retention, and expansion of Dragos Platform, WorldView, and services. Own success plans, business reviews, account health and churn risk, maintain SFDC, and collaborate with sales, TAMs, services, intelligence, and support to ensure measurable customer outcomes.

Manage pooled, one-to-many digital customer engagements using Gainsight, automation, and AI to identify at-risk accounts, restore health via short high-impact interventions, drive adoption, and improve renewal outcomes while collaborating with Sales, Support, and Services.

Leads customer success for IFS products by coordinating virtual delivery teams, managing programs, driving adoption and value realization, and strengthening executive customer relationships. Identifies delivery risks, supports renewals and upsell opportunities, conducts steering committees, measures success outcomes, manages escalations, and collaborates across Support, R&D, Sales, and partners. Requires industry knowledge, especially manufacturing, familiarity with IFS Applications, strong communication and relationship management skills, and fluency in English and the local language.

Own customer retention, renewals, satisfaction, adoption, and growth for QAD SaaS customers. Develop and deliver customer journey artifacts, track interactions in Salesforce, monitor customer changes, increase product utilization, and make customers referenceable. Partner globally with sales executives on escalations, events, procurement, deal execution, and expansion opportunities. The role is fully remote in the US with occasional international travel.

Manage the customer lifecycle from onboarding to retention by driving adoption, identifying risks and expansion opportunities via data, delivering consultative guidance, coordinating cross-functional initiatives, running scaled engagement programs, and maintaining accurate records in success platforms and CRM to maximize customer value.

The Customer Success Manager will own client relationships from onboarding to retention, monitor performance, and assist in building internal processes. Proactivity and strong communication skills in a remote environment are crucial.

The Customer Success Manager will onboard new customers, create resources, track usage data, hold check-ins, and surface success stories.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Own the Signature Success experience for high-value public-sector and education customers. Build executive and technical relationships, align Salesforce solutions with strategic priorities, monitor adoption and platform health, identify business value opportunities, and coordinate cross-functional resolution of escalations and incidents. The role requires deep Salesforce Service Cloud expertise, enterprise customer success experience, and the ability to translate technical concepts for business stakeholders.

Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.

Manage a portfolio of Financial Services customers, serving as a strategic advisor and product expert. Responsibilities include driving adoption, retention, renewals, expansion, change management, platform migrations, client advocacy, escalations, and contract administration. The role requires partnering with stakeholders from analysts to executives, understanding client goals, delivering solutions, and growing the assigned book of business.

Manage a portfolio of manufacturing customers to drive digitization using Tulip, track usage and ROI, support renewals and expansions, coordinate cross-functional teams to resolve issues, and build scalable Customer Success processes while presenting account health and outcomes to executives.

The Customer Success Manager role focuses on managing client relationships to drive revenue growth through upsells and cross-sells while ensuring successful campaign execution and client satisfaction.

Own a portfolio of enterprise customers to drive adoption, retention, and expansion. Define and execute success plans, lead executive engagements, coordinate cross-functionally, and generate measurable ROI and customer advocates while meeting GRR and NRR targets.

Serve as a strategic liaison across Sales, Professional Services, Product, and customers to scope, quote, and manage complex engagements. Drive quote-to-order fulfillment, draft SOWs, manage projects, resolve issues, identify upsell opportunities, document processes, and ensure timely, high-quality deliverables and customer satisfaction.

Manage a portfolio of SMB restaurant customers (Mandarin-speaking focus), drive adoption and retention of Toast products, deliver virtual meetings and demos, resolve technical and operational issues, leverage data to recommend product solutions, and participate in churn-saves and revenue retention conversations.